Offer summary
Qualifications:
Bachelor's degree with 2 years experience in customer service, Associate's degree with 5 years experience in customer service, Proficiency in Microsoft Office and SAP, Experience in GMP, GXP environments, Familiar with scientific laboratory scheduling.
Key responsabilities:
- Refer customers to correct internal professionals for effective resolution.
- Monitor and respond to customer requests to meet timelines.
- Schedule and record maintenance activities using applicable CMMS.
- Communicate timely information to service providers for service delivery.
- Follow up on services to ensure customer satisfaction.