Offer summary
Qualifications:
Minimum of 2 years of experience in customer support, Strong phone contact handling skills and active listening, Familiarity with CRMs like HubSpot or Zoho, Advanced communication and interpersonal skills, Ability to multi-task and manage time effectively.
Key responsabilities:
- Deliver exceptional customer service and resolve inquiries
- Maintain accurate records and adhere to policies
- Educate customers about services and assist with issues
- Handle refund requests and address billing concerns
- Continuously optimize support systems and processes