AWS Connect Developer

Reference #: ODID 74561_DoED_AWS Connect Developer

AWS Connect Developer

Specialization: Cloud Infra Implementation

Technical Skills:
Skill Years/Level of Experience
AWS Lex ---P2 – Intermediate
Cloud Contact Center Implementation--- P2 – Intermediate
AWS Kinesis --- P2 – Intermediate
Amazon Connect ----P2 – Intermediate
AWS Lambda ----P2 Intermediate

P1 – Beginner (0-2 yrs experience)
P2 – Intermediate (3-5 yrs experience)
P3 – Advanced (7-10 yrs experience
P4 – Expert (10+ yrs experience)

Role Description:
Provide functional and/or technical expertise to plan, analyze, define and support the delivery of future functional and technical capabilities for an application or group of applications. Assist in facilitating impact assessment efforts and in producing and reviewing estimates for client work requests.

The Amazon Connect Developer will be responsible for developing and testing IVR contact flows under the supervision of a lead developer. The role requires experience with Amazon Connect and Lex implementations and developing integrations with 3rd party systems.

Basic Qualifications

•Experience in developing Amazon Connect contact flows using Lex, Dynamo DB, Lambda and API Gateway (pref. in GovCloud

•Hands-on AWS experience with at least 1 full life cycle Amazon Connect implementation (preferred in an Enterprise scale env)

•3+ years of contact center technology experience (preferred in an Enterprise scale environment)

•Must have experience designing and implementing call routing using routing profiles, queues, call backs, emergency messages, hours of operations, holiday routing with dynamic messaging

•Must have strong programming skills in Python and Java over AWS Lambda API's.

•Experience with development and version control tools like Github, AWS Codepipeline

Education Level - B.S
Work Location On-site (Government / AFS Site): Washington, D.C.
On-site %: 100%

Special Requirements Work Authorization:
☒ US Citizens


Clearance Required:
☒ Public Trust