Offer summary
Qualifications:
Completed education or studies in IT/business administration, Substantial professional experience in IT service delivery (up to 10 years), Technical understanding in the IT environment, Basic business knowledge, Experience in customer consulting with a service-oriented mindset.
Key responsabilities:
- Establish and maintain customer relationships
- Monitor SLA compliance and conduct regular service reviews
- Act as the point of contact for technical questions
- Create offers and concepts in collaboration with sales and delivery teams
- Manage revenue and profitability