When you join us at Thermo Fisher Scientific, youll join a hard-working team that shares your passion for exploration
and discovery. Thermo Fisher recognizes that digital enablement has the power to change the way our customers work
providing them with unmatched capabilities for digital science execution, commerce, and services and to drive efficiency and
ultimately power science.
How will you make an impact?
Thermo Fisher is seeking a new colleague who is passionate about customer experience, is technologically savvy, and has a
passion for the digitization of science. The vision of Digital Science Solutions is to make it easy for scientific customers to
digitize their research, development, and manufacturing lab operations.
The Senior Technical Consultant will be responsible for providing expert-level guidance, support, and implementation
services related to Digital Sciences Solutions products such as LIMS, ELN, LES, SDMS, and other enterprise applications. You
will work closely with clients to understand their laboratory processes and requirements, design solutions, supervise system
implementation, and provide ongoing support and training to users. Your expertise in configuration, data management,
laboratory workflows, and regulatory compliance will contribute to the successful implementation and utilization of Digital
Sciences solutions in various laboratory environments.
Essential Duties and Responsibilities:
Strategic:
Trusted advisor to our customers, global account managers, services leaders, product managers, and delivery teams.
Maintain and assume accountability for a culture of high customer service.
Position Thermo Fisher Digital Science as a leader in life and laboratory science digitalization through successful delivery.
Work with broader organization to achieve business objectives, expand multi-functional client engagements.
Effectively share knowledge to help build a world-class digital solutions consulting and implementation team, working
closely with global services leaders.
Provide feedback to product management and engineering to rapidly advance our platform capabilities to meet
customer needs and expectations.
Contribute to 3rd party technology, product, and solution evaluations in the context of our portfolio
Operational:
Collaborate with clients, business analysts, project managers, and solution architects to understand their laboratory
information management needs, workflows, and regulatory compliance requirements.
Develop and document comprehensive solutions based on the gathered requirements, including system configuration,
customizations, and integration with other laboratory systems the implementation of enterprise laboratory solutions, ensuring that they are configured and
customized correctly to meet client specifications and industry standard methodologies.
Define data management strategies, including data mapping, migration, and validation, to ensure accurate and reliable
data entry, storage, and retrieval within the solution.
Assess laboratory workflows and find opportunities for process improvement and automation.
Develop and implement test plans to ensure the system meets functional and performance requirements.
Conduct user training sessions and provide ongoing support to laboratory staff, addressing questions, resolving issues,
and ensuring effective system utilization.
Prepare detailed user documentation, including system requirements, design specifications, user manuals, and standard
operating procedures (SOPs).
Work closely with multi-functional teams, including software developers, quality assurance analysts, and laboratory
personnel, fostering effective collaboration and communication.
Remain current with relevant industry regulations and guidelines (e.g., FDA, ISO) and ensure that the implemented
solutions align with these standards.
Assist in improving processes, ensuring compliance, and driving improvements.
Provide recommendations into planning, resource allocation, management, tracking, and reporting on all aspects of
customer engagements.
Facilitate team and customer meetings effectively; deliver engaging, enlightening presentations both to internal and
external audiences.
Contribute to building solutions and competency and practices.
Travel, as needed, for internal and customer meetings.
Culture:
In line with the 4I values of Integrity, Intensity, Innovation, and Involvement, that form the foundation of the Thermo
Fisher culture and ways of working, this role will bring intensity, innovation, and a high degree of involvement to
designing, proposing, and delivering on Digital Science platform solutions.
Business Partnership:
Working with Digital Science and broader Thermo Fisher colleagues to create and sustain a culture of delivering excellent customer experience, adopting continuous learning, leading with digital innovation, analytical
thinking, and leading complexity.
Knowledge, Skills, and Abilities
In-depth knowledge of enterprise laboratory software platforms, such as LIMS, ELN, SDMS, CDS, or similar systems.
Expert level understanding of laboratory processes, data management principles, and laboratory workflows in various
domains (e.g., pharmaceutical, biotechnology, manufacturing).
Knowledge of regulatory requirements and compliance standards relevant to laboratory operations (e.g., FDA 21 CFR
Part 11, ISO 17025, GLP, GMP).
Experience with relational databases Oracle, SQL Server, Postgres.
Experience with cloud services and infrastructure highly desirable
Excellent problem-solving skills and ability to analyze complex business requirements and translate them into solutions.
Technical thought leadership and sound understanding of key industry trends.
Demonstrated experience delivering in a matrix, global environment, across internal and external resources.
Understanding of IT processes, SDLC methodologies, Quality Management Systems, and knowledge of regulatory
landscape, with preference for experience in delivering and supporting validated systems.
Superb communication and interpersonal skills, integrity, and credibility.
Results focused, with attention to detail and a concern for quality.
Experience working with and influencing team members in a global work environment.
Planning, prioritizing, reporting, problem solving and analytical capabilities.
Collaborative, initiates and facilitates communications and relevant information sharing, and works with different functions to achieve the best outcomes.
Ability to exercise judgment and discretion concerning critical, confidential, and proprietary information.
Sound business insight, adaptable, goal-oriented self-starter.
Flexibility in work schedule to accommodate communications with global team.
Able to innovate and bring ideas forward and advance issues and risks in a positive way.
Minimum Education and Experience Requirements
Bachelors or master's degree in IT, IS, Engineering, Life Sciences, or equivalent.
At least 5+ years of relevant experience in life sciences technical and business coordinating with medium and large customers in various roles such as architect, solutions lead, or implementation lead for enterprise solutions in the life and laboratory sciences industry, specifically, developing and deploying solutions catering to one or more areas of discovery, research, development, or manufacturing.
Demonstrated success as a key participant, lead, or manager of technology consulting engagements Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing efficiency in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivalled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including
Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD!
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