Offer summary
Qualifications:
High school diploma or equivalent; bachelor's degree preferred., Proven experience in customer service or related field., Excellent communication skills, verbal and written., Strong problem-solving abilities., Proficiency in customer support software and CRM systems..
Key responsabilities:
- Serve as first point of contact for customers via multiple channels.
- Address inquiries and concerns with empathy efficiently.
- Troubleshoot technical issues and guide through product functionalities.
- Process orders, returns, and refunds as per policies.
- Collaborate to escalate complex issues and improve support processes.