Position: Bilingual Accounts Receivable Collector
Hours: Monday to Friday, 8:30 AM to 5:00 PM
Contract: 12 Months. Fixed-Term
Location: Remote, with occasional visits to head office in Ayr, Ontario
DriverCheck is growing!
Are you a creative genius? Are you a passionate, dedicated, smart, self-aware and detail focused individual? Then we need you on our team!
We are seeking an Accounts Receivable Collector to become an important member of our team. This position plays an important role in the overall success of the organization and requires professionalism, accuracy, the ability to thrive in a fast-paced environment and flexibility in working hours.
As Canada’s Fitness for Duty experts, DriverCheck’s top priority is the safety of our client’s staff and workplace. Founded in 1996, DriverCheck is the leading provider of workplace medical testing and assessments in the country serving over 6,400 employers in a variety of industries including transportation, oil & gas, mining, construction, medical and forestry. DriverCheck conducts over 250,000 medical tests annually, offering alcohol and drug testing, occupational health services, fatigue management, and injury management programs.
The primary focus of the Accounts Receivable Collector would be to work independently on the collection of past due client accounts. You will be responsible to work in conjunction with the Accounting Department Supervisor and Team Lead as well as the other full-time collector and other members of the Accounting Department team.
What we offer:
- FAMILY focused culture
- Excellent Training Program
- Supportive continuous learning environment
- Competitive Wage
Operational Functions
- Utilizes computerized financial/accounting software programs to perform duties and responsibilities.
- Conceptual thinker with exceptional analytical skills, able to identify challenges and develop a critical path to solve problems
- Results oriented, strive to achieve high levels of individual and organizational performance
- Ability to listen, communicate (written and verbal), excellent grammar, spelling and proof reading skills and follow-up effectively with all staffing levels and clients/customers
- Highly organized detail-oriented self-starter capable of prioritizing workflow and ensuring follow-up.
- Able to perform math and accounting calculations with reasonable speed and accuracy.
- Able to maintain confidentiality of company financial data.
- Ability to demonstrate good common sense and sound judgment
- Ability to perform at high levels in a fast paced ever-changing work environment
- Ability to multi-task, prioritize and work efficiently
- Excellent note taking, organized timeline of collection efforts
- Customer service focus is a must
Department Specific Functions
- Responsible for predetermined section of all accounts to collect on overdue receivables
- Reconciliation of Client invoices and accounts
- Email correspondence with clients as needed
- Ensure that aging is kept in good standing
- Negotiate payment terms with clients
- Contact for clients who have questions or concerns (issue credit requests as required)
- Decide when to suspend services due to non-payment
- Work with third party collections agency to collect on past due accounts
- Take client payments over the phone
- Prepare write-off requests
- Handle chargebacks and NSF payments
- Monthly statement generation for responsible accounts
Customer Service
- Investigate client requests by gathering the necessary information, clarification or disputing charges on an invoice
- Ensure high levels of quality and professional Client service;
- Work to create a service driven process;
- Service excellence is a core expectation;
- Handle client complaints
Health and Safety
- Demonstrate commitment to health and safety;
- Set a standard of performance and behaviour (lead by example);
- Communicate expectations for health and safety to co-workers;
- Promote health and safety awareness;
- Ensure training needs are identified and met;
- Instruct workers in safe procedures and practices;
- Correct unsafe practices or conditions;
- Ensure workers are aware of hazards and are trained to perform their job safely;
- Enforce health and safety standards and positively reinforce good behaviour
What you need to be successful in the role:
- Bilingualism in English and French
- College Diploma or certificate in Accounting or related field is considered an asset
- 1+ years Accounts Receivable experience
- Excellent customer service & communication skills while maintaining quality
- Results oriented, strive to achieve high levels of individual and organizational performance
- Ability to multi-task in a fast-paced environment with constant changing priorities
- Able to maintain confidentiality of company financial data
- Ability to perform at high levels in a fast paced ever-changing work environment
- Demonstrate excellent critical thinking, decision-making and problem-solving skills
