Offer summary
Qualifications:
3-5 years in travel industry systems, Experience with GDS, Worldspan or Galileo, Knowledge of airline procedures and regulations, Proficiency in CRM and back office systems, Strong problem-solving and organizational skills.Key responsabilities:
- Assist members with airline ticket transactions
- Guide on fare rules and penalties
- Resolve support requests via multiple channels
- Handle complex transactions including exchanges
- Attend meetings on updates in procedures