As a CSC Case Support Officer, you will work within the Commonwealth Superannuation Corporation (CSC) Case Management Team, assisting the CSC Team Leader. Your role will focus on providing administrative support, preparing documents, obtaining necessary information and evidence, liaising with medical practitioners and reception staff, assisting with onboarding procedures, and supporting the Team Leader as required.
Key Responsibilities:
1. Assist in Managing and Planning the Week for the Case Manager;
• Coordinate the CSC Case Manager's schedule and appointments.
• Prepare agendas and necessary documents for meetings.
• Monitor deadlines and ensure timely completion of tasks.
2. Assist with Completing Onboarding of CSC Clients;
• Review the completed onboarding package to ensure all client information is accurate and complete.
• Contact clients for clarification if information is incorrect or missing.
• Once all information is complete, notify the CSC Case Manager so they can send their introduction email to the new client.
3. Request Additional Information from Clients;
• Communicate with clients to gather missing or additional information.
• Follow up regularly to ensure timely responses.
• Provide clients with updates.
4. Request Service Agreement Amendments;
• Prepare amendments to service agreements as required.
• Collaborate with relevant parties to finalize amendments.
5. Request Updates from the Commonwealth Superannuation Corporation (CSC)
• Contact CSC for case updates and necessary documentation.
• Maintain detailed records of communications and updates.
6. Communicate with the Department of Veterans' Affairs (DVA) and CSC
• Obtain Information Access (AA) requests and evidence for ongoing DVA and CSC investigations.
•Ensure all information is accurately filed and shared with relevant team members.
7. Review and Prioritize Inbox Emails
• Monitor incoming emails and prioritize them by urgency and importance.
• Flag critical communications for the Case Manager's immediate attention.
8. Follow Up with Medical Providers
• Maintain regular communication to ensure timely updates from medical providers.
