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2024-7365_Application Support Analyst - Level II

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Philippines

Offer summary

Qualifications:

Bachelor's degree in Computer Science or related field, Good to excellent SQL writing capabilities, High proficiency in Excel and data analysis, Familiarity with Azure Data Factory and Databricks is a plus, Experience with SQL Server and some warehousing knowledge preferred.

Key responsabilities:

  • Operational support of various business applications
  • Monitoring, troubleshooting, and upgrading software applications
  • Communicating with users about job delays
  • Reviewing job logs for failures and re-running jobs
  • Conducting daily reconciliation of Warehouse data
Arch Global Services (Philippines) Inc. logo
Arch Global Services (Philippines) Inc. Large https://www.archcapgroup.com/
1001 - 5000 Employees
About Arch Global Services (Philippines) Inc.
Arch Global Services offers competitive pay and a comprehensive benefits package. Additionally, Arch is committed to helping its associates create what’s next by providing access to a variety of programs supporting your professional development and a culture that encourages innovation, collaboration and professional growth. We seek talent that thinks innovatively, values collaboration and will go the extra mile to serve our customers and develop our company. Arch Global Services (Philippines) Inc. (AGSI) is a subsidiary company of Arch Capital Group Ltd. (ACGL). ACGL is a Bermuda-based company that provides insurance, reinsurance and mortgage insurance on a worldwide basis through its wholly owned subsidiaries. AGSI is a Philippine based company with headquarters in Manila and a satellite office in Cebu. AGSI provides support to subsidiaries of Arch Capital Group Ltd. in areas of Information Technology, Finance, Actuary, Claims processing, BPO services etc. WHAT CAN YOU EXPECT FROM OUR COMPANY? • A values driven culture where you are given the chance to build a career while doing something you love • A great chance to work with the industry's finest professionals. • Performance recognition and opportunities for training and development • Be a part of a growing company with a focus on customer support and excellence in execution
See more Arch Global Services (Philippines) Inc. offers

Job description

Company Description

AGSI was incorporated in April 2016. We are committed to supporting the goals of Arch divisions through exceptional service delivery. We pride ourselves on maintaining flexibility and responsiveness to adapt to business unit and industry demands while focusing on sound project management. We are dedicated to growing and developing our employees as we build strong teams with strategic leadership.

Job Description

THIS ROLE IS ONLY APPLICABLE FOR CANDIDATES PERMANENTLY RESIDING IN THE PHILIPPINES

Shift assignment: Night Shift

The Application Support Analyst is responsible to operational support and management of various business applications across the enterprise.

This role will be responsible for monitoring, troubleshooting, upgrading and implementing carious software application for a thriving reinsurance company. This position will work in concert with IT team to ensure all applications are operating and running properly and serving the need of the business.

  • Monitoring SDW Daily jobs (including weekend)
  • Communicate to business users on any delays in daily jobs
  • In case of failures review job logs and fix them and re-run the jobs
  • Daily reconciliation of Warehouse data post loads to source systems

Qualifications

Required Skills/Experience

  • Good to excellent SQL writing capabilities (MS SQL/Snowflake – they are similar so SQL Server should be good)
  • Data Analysis in Excel so high proficiency with Excel is very much preferred
  • Organized/Meticulous and good communication skills
  • Work schedule: Must be open to flexible scheduling to cover different shifts including weekends.

Desired Skills/Experience

  • Platform they will work on and trained (if not experienced)
  • Azure Data Factory
  • Databricks
  • SQL Server (must have existing experience)
  • Qlik Some level of Warehousing background will be looked at more favorably
  • Ability to work well independently and as part of a team

Additional Information
  • Bachelors’ degree in Computer Science, Management of Information Systems, or related field required

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

QlikView (Data Analytics Software)Data AnalysisDatabricksMicrosoft SQL ServersWarehousingSQL (Programming Language)Azure Data Factory

Other Skills

  • Teamwork
  • Physical Flexibility
  • Microsoft Excel
  • Verbal Communication Skills
  • Organizational Skills
Are you interested?

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