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IT Specialist

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Taiwan

Offer summary

Qualifications:

Bachelor’s degree in Computer Science, IT or related field, Minimum 3 years of experience in on-site support, Strong knowledge of Windows and Linux OS, Familiarity with networking protocols, Certifications like CompTIA A+, Network+, MCP preferred.

Key responsabilities:

Provide on-site technical assistance for hardware and software issues
Perform maintenance and updates for IT systems
Install, configure, and test new hardware and software
Troubleshoot network connectivity issues
Train clients on IT systems and document support requests

NXP SEMICONDUCTORS Telecommunication Services Large https://www.nxp.com/

10001 Employees

See more NXP SEMICONDUCTORS offers

Job description

We are seeking a highly skilled and dedicated On-Site Support Engineer to join our dynamic team. The successful candidate will be responsible for providing top-quality technical support and ensuring the seamless operation of IT systems at our clients' locations. This role requires a proactive approach to problem-solving, excellent communication skills, and a customer-centric mindset.

Key Responsibilities

Technical Support: Provide on-site technical assistance and resolve hardware and software issues for clients.
System Maintenance: Perform regular maintenance and updates to ensure optimal performance of IT systems.
Installation and Configuration: Install, configure, and test new hardware and software at client sites.
Network Management: Troubleshoot and resolve network connectivity issues, ensuring minimal downtime.
Client Training: Provide training and support to clients on the use of IT systems and software applications.
Documentation: Maintain accurate records of support requests, resolutions, and system changes.
Collaboration: Work closely with the IT team and other departments to deliver comprehensive support solutions.
Emergency Support: Provide timely on-site support in emergency situations and participate in after-hours support rotation as needed.

Qualifications

Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
Experience: Minimum of 3 years of experience in an on-site support or similar technical role.
Technical Skills: Strong knowledge of Windows and Linux operating systems, networking protocols, and hardware troubleshooting.
Certifications: Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are preferred.
Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
Problem-Solving: Strong analytical and problem-solving skills with a proactive approach to issue resolution.
Customer Service: Exceptional customer service skills and a commitment to delivering high-quality support.

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