Offer summary
Qualifications:
Excellent command of written and spoken English, 2-3 years of experience in a similar environment, Familiarity with Billing/Payment or Service Desk, Ability to manage challenging work, Comfortable with rotational shifts.Key responsabilities:
- Provide customer support for billing issues
- Assist with user management and plan changes
- Handle invoice generation and refunds
- Collaborate with sales and engineering teams
- Achieve KPIs and metrics annually