Customer Service Specialist - Baltics

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

We do care about our employees, CHEP has been listed as a Top Employer in Poland as well as listed as a Global Top Employer among 15 other companies. Our employees value the most development opportunities that CHEP’s provided them with, being able to work on global projects, shadow other departments, mentor one another, and of course internal mobility. All of that is in a really nice and friendly environment that we want you to feel from the beginning of your adventure with us. This year we are in the #3rd place among the most sustainable companies in the world!

What do we offer:

• Ability to develop your skills and understanding of business in a worldwide logistics company
• Participation in worldwide projects
• Area to build your independence and own responsibilities
• Support at every stage of your career
• At later stage independence in operating with real impact on the organization
• Attractive base salary with annual bonus & benefits (including transport allowance, private healthcare scheme, multisport card, additional life insurance, 3 days of paid leave for volunteering)
• We are celebrating our successes with meal vouchers and events
• You will support Customer Service Representatives in account management as the first contact for all incoming calls (customers, forwarding agents, Service Center, etc.)

Your future challenges:

Support for Customer Service Representatives in account management. First contact for all incoming calls (customers, forwarding agents, Service Center etc.)Service and support existing customers in the Baltics and supporting Asset Management activities.

• First contact for all incoming calls (customers, forwarding agents, Service Center etc.) in assigned region
• Identify the causes of problems and preventing their re-occurrence
• Propose professional, rapid and competent solutions to customers' queries or correct forwarding them to other CHEP departments
• Preparing and generating reports of current activity
• Coordination of activities related to the planning and execution of audits
• Managing proper asset flows in the entrusted region
• Administrative support of Field staff (setting up new customers, adding new accounts to the system and preparing documents for customers);
• Review the performance of customers versus KPIs for account control
• Administration of Salesforce (system to support and control of sales process);
• Participation in current department projects and other tasks as delegated by the Manager.
• Development of cooperation with other departments/external companies to support business growth and acquire new customers
• Participation in current department projects and other tasks as delegated by the Manager.

What we look for:

• University degree
• 1 - 2 years of the customer service
• Microsoft Office knowledge, especially Excel
• Having worked in a Customer Service Team environment that solely focuses on investigating and analysing data to resolve issues.
• Direct customer liaising
• English B2 + Latvian or Estonian
• Polish as a must

Preferred Education

Preferred Level of Work Experience

Remote Type

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.