Customer Success Consultant (with SAAS experience)

Position Overview

RecruitGo is in search of a Customer Success Consultant who will be working with our client based in Germany (Singapore Office). In this role, you will be responsible for providing professional consultancy services for our upselling programs to our partners.

Aside from your established skills and expertise, we are also looking for someone innovative, empathic and community-oriented, adaptable and flexible, detail-oriented, a self-starter, and possess impeccable communication skills in both written and verbal using the English language. 

Responsibilities:

• Provide professional consultancy programs to our partners, ensuring adherence to program responsibilities and maximizing ROI impact.
• Utilize effective consultancy abilities and strong influencing skills to drive program adoption and engagement among partners.
• Retain allocated client base, minimizing churn to less than 5% and optimizing engagement across all programs.
• Establish, own, and maintain key multi-level relationships with individual hotel customers.
• To document and present identified opportunities and agreed actions with ownership and delivery dates.
• Conduct onboarding sessions, monthly pulse-check business reviews, and virtual support sessions for clients, facilitating platform and tool adoption and training.
• Assist clients in achieving minimum ROI thresholds and define strategies to maximize ROI.
• Regularly track each hotel's performance using the company’s platform and performance reports, identifying underperforming clients and providing assistance as needed.
• Utilize hotel background knowledge to better understand client needs and tailor solutions accordingly.

Qualifications

• Previous experience in hotel management or the hospitality industry is required.
• A proven track record in consultancy roles is required
• Strong communication, interpersonal, influencing, and relationship-building skills.
• Ability to effectively manage multiple clients and priorities in a fast-paced environment.
• Availability to work US times to accommodate client needs.
• Fluency in Spanish is a significant plus.
• Hospitality Industry experience is a MUST

Why RecruitGo?

RecruitGo seamlessly links world-class business partners with top-tier global talent in emerging markets. Secure legal employment through our Employer of Record services and embark on a journey to unparalleled professional opportunities.

• Work Schedule: Central Standard Time (US)
• Work Set up: Work from home
• Diverse Challenges: Each day offers fresh opportunities and unique challenges that keep your work engaging and rewarding.
• Team Collaboration: Join forces with a supportive team, where your insights and contributions are valued.
• Inclusivity: Be part of an inclusive and diverse workplace that values your contributions.