Offer summary
Qualifications:
2-3 years of technical B2B support experience in SaaS, Familiarity with Salesforce, quality management, or compliance is a plus, Located in US PST/MT/CST time zones, Strong technical aptitude and problem-solving skills, Excellent verbal and written communication.
Key responsabilities:
- Act as primary contact for product inquiries and issue resolution
- Deliver prompt and exceptional customer support
- Master Dot Compliance product suite and guide users
- Collaborate and escalate issues to internal teams
- Document interactions to enhance future support