Risk Management Consultant - SE US

Description

Pharmacist Mutual Insurance has an opening for a Risk Management Consultant, covering the SE US territory. This role provides risk management services and advises clients on best practices related to their existing operations and programs (employee safety, fleet, property conservation, etc.). The role assists clients with identifying hazards within their facilities and, as appropriate, provides recommendations for improved practices. The role also discusses and provides services to support client needs and/or improve the account’s loss history (i.e., employee safety training, safety committee support, and evaluation of building fire protection systems).  This position will routinely engage with existing and prospective clients. Comprehensive reports will be completed that evaluate hazards and controls for risk selection to enable profitable growth. Daily activities will include scheduling client engagements, processing client correspondence and inquiries, report completion and recommendation follow-up, and coordination with claims and underwriting partners. Our goal is to exceed service expectations and consistently support superior risk selection and client retention.

Risk Management Consultant I

• Requires direction from Manager or senior team member.
• Evaluates low complexity risks with assistance from leadership.

Risk Management Consultant II

• Requires limited direction from Manager.
• Evaluates low and moderate complexity risks independently.  May require assistance with risks of high complexity.
• With the assistance of Sr. Consultants or Leaders, develops and executes on service plans for members.

Senior Risk Management Consultant

• Requires little to no direction from Manager.
• Evaluates low to high complexity risk independently. 
• This position includes the role of a trainer, mentor, coach and Company representative.
• Must demonstrate a history of high quality work and is capable of setting a positive example to others within the department.
• May be asked to serve as a Subject Matter Expert in a specific area of business.
• May be asked to create and contribute to strategic direction of the assigned area of expertise.

Essential Functions

Essential functions may include, but are not limited to the following:

• Conducts comprehensive analysis of hazards, exposures, controls and the effectiveness of controls for current and prospective members.
• Determines appropriate risk rating based on professional judgment combined with Pharmacists Mutual guidelines.
• Identifies technically sound risk improvement solutions to help members manage risk. Creates and recommends service objectives based on the risk assessment and loss analysis and escalates to subject matter expert (SME) when appropriate.
• Coordinates meetings with internal and external business partners to discuss service opportunities and maximize relationships.
• Communicates risk evaluations and recommendations through technical reports.
• Analyzes industry information, business or historical loss. Identifies service objectives based on the loss trends or data.
• Maintains proper records of member interactions and suggestions made to members.
• Assists with account stewardship and ensures excellent member outcomes.
• Completes assigned tasks based on established time and service standards. Balances workload with peers and ensures work is handled at the appropriate level.
• Consults with members, peers and business partners regarding observations, solutions and follow-ups to meet business needs. Functions as an ongoing resource and contact person.
• Works cooperatively and builds strong working relationships with leadership, field mentors and peers to share and gather information necessary to complete work.
• Engages current and prospective members and may make regularly scheduled visits to provide services that support members in meeting their risk management goals.
• Participates in training classes, and department and company meetings.

Knowledge, Skills and Abilities

• General knowledge of safety and risk management practices and principles, including regulatory (OSHA, DOT, etc.) and national consensus codes (NFPA, etc.) preferred.
• Understands commercial insurance business process and the fundamental role of loss control in that process.
• Maintains technical proficiency through continuing education, maintenance of technical designation(s) and independent work.
• Ability to read and understand regulatory compliance regulations and respond to technical inquiries.
• Ability to produce state required reports and coordinate the activities of others to meet needs.
• Exceptional technical and interpersonal skills.

• Use inductive and deductive reasoning skills to interpret information.
• Ability to use initiative and apply innovative thinking.
• Ability to provide quality member service.
• Ability to organize and prioritize work.
• Establish and maintain effective working relationships in a team environment through written and oral communication.
• Ability to work independently to make critical decisions and analyze complex issues
• Contribute effectively to the accomplishment of all goals and objectives.
• Ability to interpret and apply laws, rules and regulations.
• Obtain and utilize sensitive information discreetly and objectively.
• Maintain records; prepare reports/correspondence related to the work.
• Read, interpret, and input data efficiently and accurately.
• Determine when to escalate concerns to the appropriate level of management.
• Utilize computer and related software effective.
• Correct English usage, spelling, grammar, vocabulary and punctuation.

Qualifications

Experience and Education Qualifications

Risk Management Consultant II

• HS Diploma or equivalent and 10 years of related experience; OR

• Associate's Degree or equivalent and 8 years of related experience; AND

• One of the following industry related certifications: Associate in Risk Management (ARM), Associate in Claims (AIC), Certified Risk Manager (CRM), Certified Insurance Service Representative (CISR), Chartered Property Casualty Underwriter (CPCU)

OR

• Bachelor's Degree and 5 years of related experience; OR

• Master's Degree and 2 years of related experience

Senior Risk Management Consultant

• HS Diploma or equivalent and 15 years of related experience; OR

• Associate's Degree or equivalent and 12 years of related experience; AND

• One of the following industry related certifications: Associate in Risk Management (ARM), Associate in Claims (AIC), Certified Risk Manager (CRM), Certified Insurance Service Representative (CISR), Chartered Property Casualty Underwriter (CPCU)

OR

• Bachelor's Degree and 8 years of related experience; OR

• Master's Degree and 5 years of related experience

Special Requirements, Licenses and Certificates

Risk Management Consultant II and Sr.

• Experience at an insurance company or agency

All levels:

• Meets training and education requirements for states they are assigned

• Significant travel, up to 75% of the time, often overnight will be required

Preferred Qualifications

Risk Management Consultant II and Sr.

• Degree in environmental health and safety, construction management, risk management, basic science, or related technical field

Physical Requirements/Work Environment

Physical Requirements

• Vision sufficient with correction to read small print in communications, policies and on the computer screen 

• Hearing or other means sufficient to understand conversations in person and over the telephone

• Speech sufficient to make oneself heard in person and over the telephone

• Mobility sufficient to move around in an office setting

• Dexterity sufficient to operate standard office equipment

• Strength sufficient to lift and carry routine office equipment weighing up to 30lbs.

• Endurance sufficient to maintain productivity throughout entire shift

• Mobility sufficient to walk, stoop, bend, kneel, crouch and crawl as required when conducting field surveys

• Ability to operate a motor vehicle while traveling to member locations and meetings

• Ability to climb ladder and work at heights exceeding 10' as required.

Work Environment

• Primary work environment is in the field visiting members

• Work will involve travel to attend meetings and conduct surveys at other locations

• Primary office location will be remote at the employee’s home office

• Work will require travel and field time in all weather conditions

• Must wear appropriate protective clothing and equipment as needed

• Significant travel, up to 75% of the time, often overnight will be required