Match score not available

Quality Manager

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

2+ years in a quality role, 1+ year of direct management experience preferred, Experience with QA software like MaestroQA, BA/BS or equivalent experience.

Key responsabilities:

Oversee quality function and team
Perform qualitative and quantitative analysis
Collaborate on quality priorities and benchmarks
Create standards based on customer expectations
Track quality program impact on KPIs

Gametime Scaleup https://gametime.co/

51 - 200 Employees

See more Gametime offers

Job description

About Us:

Live experiences help people cross today’s digital divide and focus on what truly connects us – the here, the now, this once-in-a-lifetime moment that’s bringing us together. To fulfill Gametime’s mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most.

With platforms on iOS, Android, mobile web and desktop supporting more than 60,000 events across the US and Canada, we are reimagining the event ticket industry in order to move at the speed of life.

The Role:

As the quality manager, you will provide oversight and direction for the quality function, managing a team of Quality Specialists that provide feedback, track KIPs, and analyze performance and process improvements. Using a data-based approach, you will establish standards governing customer interactions, implement monitoring programs, and take responsibility for improving them.

What you'll do/own:

Ownership of systems, tools and processes for maintaining, monitoring and improving quality standards

Lead and develop a team of quality specialists

Perform weekly qualitative and quantitative analysis of QA performance

Collaborate with the leadership team to set quality priorities and benchmarks

Create standards in accordance with customer expectations

Tracking and analyzing the impact of the quality program on key business KPIs

Running root-cause analysis to identify knowledge gaps

Ensure external vendors maintain appropriate quality & training procedures documentation to support quality processes

Oversee regular calibration meetings with key stakeholders

A little more about you:

2+ years experience in a quality role in a contact center environment

1+ year of direct management experience preferred

Experience using QA software (MaestroQA a plus)

Experience conducting business process reviews, recommending enhancements, implementing solutions and delivering results in a fast-paced environment

Effective written, oral communication and presentation skills necessary

Advanced organizational skills with the ability to handle multiple assignments

Ability to collaborate cross functionally

BA/BS, or equivalent experience required

What we can offer:

Flexible PTO

Equity

Medical, dental, & vision insurance

Life insurance and disability benefits

401K, HSA, pre-tax savings programs

New equipment setup provided

Diverse Family-forming benefits through Carrot Fertility

Wellness programs

Tenure recognition

Gametime is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.

Apply for this job