At Center, we’re building forward-looking technology to simplify how people work. Our transformative expense management solution is purposely built and offers three important advantages: it eliminates expense reporting for employees, radically reduces the amount of time needed to process expenses in the finance department, and offers real-time reporting and insights to drive cost-savings, analyze trends, and hit budget targets.
The Center team believes that great businesses are built by people who share common values. For us that means a passion for invention, a deep commitment to the customer, integrity, and operating with a sense of care and respect for one another. Working at Center you'll be joining a team that is intellectually curious, has a high degree of personal ownership and accountability, and values teamwork and collaboration.
Why Center?
Center is a hyper-growth SaaS company backed by the co-founder of Concur. We constantly strive to create an environment that allows our employees to thrive and do great work. We are a distributed workforce and have two amazing workspaces in Bellevue, WA and Minneapolis, MN.
As an Implementation Manager, you will be responsible for the initial success & deployment of our prospects and newest customers. You will focus on building the relationship, listening to the needs of the customer, and turning business process into an optimal Center setup for maximum value to the customer. You will partner with the customer and internal stakeholders throughout the customer journey. We are seeking an accountable professional able to balance relationship management with business and technical acumen.
You Will Have the Opportunity To:Establish a strong relationship with your customersPartner with the Sales organization for a warm handoff from commitment to adoptionEngage with a prospect during Sales cycle to assist with requirements & functionalityActively listen to the customer’s challenges and prioritize a solution Collaborate with customer to ensure satisfaction and identify opportunities to add value Meet all deadlines through a self-driven mindset & deliver on promises to customersManage expectations of customers and mitigate risk
Plan, design & configure our customers deployments from Sale to AdoptionIndependently plan, organize, and manage deployments for multiple customersLead the customer through consultation and analysis of their requirements & business processes Consult and guide the customer with recommendations and best practices Configure Center Expense to the customer requirements incorporating best practicesCoordinate and validate the integration of data from Center to other toolsTrain customers and prepare end users
Partner with the customer during critical/early stages of the relationshipFocus on the value our product(s) bring to the customer and strive to deliver value at each interactionDrive adoption early in the journey through specific and personalized use cases Maintain the momentum of the project through visible value and active listening to overcome objectionsAct as the point of contact for escalations Identify the health of the customer early in their journeyPrepare the customer for later stages of the customer journey
Provide exemplary customer service through every engagement (project, email, case, and call) with the customerPartner with the customer to address needs & deliver positive outcomesPresent complex ideas both written and verbal that are organized and professional Identify customer needs using common characteristics, use cases, and best practicesDemonstrate empathy & responsibility.
Assist in building a scalable Customer Success organizationCreate, edit, and publish internal and external documentation Identify efficiencies in the deployment processPartner with the Product/Engineering team for suggested product & process enhancements Be creative with workarounds and best practices based on limitations of the productAssist in creating processes & documents for onboarding new Customer Success resourcesWhat You Will Bring to the Role: 2-3+ years of job relevant experience Education Bachelor's degree in Business or Information Technology or equivalent work experienceExperience in project management, consulting and/or software implementation experienceEffective oral and written communication skillsProficient in the use of Microsoft Office suite of softwareKnowledge of cloud products and services Strong presentation skills Ability to travel as neededPersonal Attributes:Passion for the customerFast learner, with an open mind, and a team-oriented mentalitySelf-starter, with the ability and willingness to growAn entrepreneurial spirit: flexible and willing to pitch in where neededReady to have fun, keep perspective and be part of an amazing teamWhy Center?
· Backed by the co-founder of Concur
· All team members have the opportunity to make a critical impact at an early stage business
· An experienced management team that understands the space and knows how to build high performing teams
· Ownership through stock option grants
· Competitive base salary compensation package
· Comprehensive health insurance plan
· Flexible, self-managed PTO policy
· 401k program
· Great co-workers and a collaborative team that is passionate about helping every business to get the most out of every dollar they spend!
Center is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
