Offer summary
Qualifications:
4-year degree or equivalent experience, 1-2 years customer success or account management experience in SaaS, Good written and verbal communication skills, Strong organizational and detail-oriented skills, Experience with G-Suite, Salesforce, Churnzero.
Key responsabilities:
- Ensure smooth client onboarding post-sale
- Develop and manage customer relationships
- Conduct proactive communication and account reviews
- Monitor health metrics for customer retention
- Identify upsell opportunities and assist in negotiations