ReadyNow Medical Science Liaison

OTSUKA - PEOPLE CREATING NEW PRODUCTS FOR BETTER HEALTH WORLDWIDE

We are looking for talented individuals to join our ReadyNow Medical Science Liaison Development Program! If you love a fast-paced, ever-changing, challenging environment, and have a desire to experience living in different parts of the country, this may be the perfect opportunity for you.

HOW IT WORKS

In this 18-month development program, you will be joining a team of new-to-pharmaceutical-industry professionals and will have the opportunity to experience living and working in different US locations. Upon completion of full product training, you will be deployed into field territories on rotation assignments of varying lengths. After completion of each rotation, your new rotation location will be determined based on business needs.  All applicants must commit to up to 18 months of travel rotations across the nation. Business travel by air or car that varies by territory and can be approximately 70-80% of the time.

WHAT'S YOUR ULTIMATE GOAL ALONG THE WAY

Your goal is to earn a permanent territory as an Otsuka Medical Science Liason. You will demonstrate success in this role through collaboration with your ReadyNow Medical Business Lead and your larger Otsuka field team, overall performance, and exemplifying the established behaviors of an Otsuka Medical Science Liason.

Position Overview – ReadyNow Medical & Science Liaison (Manager Level)

As an integral member of the ecosystem team for Otsuka’s new ecosystem-based customer engagement model, the ReadyNow Medical Science Liaison (MSL), Mgr contributes to the development of the ecosystem strategic business plan and identifies key stakeholders that are vital to the ecosystem. The ReadyNow Medical Science Liaison (MSL) is a credible partner responsible for providing clinical, science and health economic information related to disease states and the appropriate utilization of approved Otsuka products within an ecosystem. This field-based position will engage with Key Influencers (KIs), Local Practice Leaders (LPLs), healthcare providers, and patients’ groups within their ecosystem, to further patient outcomes aligned with the overarching objectives of Otsuka. In collaboration with their ecosystem partners, ReadyNow MSLs contribute to the customization of the region business strategy to meet local ecosystem needs and are responsible for the medical and educational requirements of their customers. In addition, ReadyNow MSLs may be responsible for covering multiple products within a therapeutic area, as well as engaging in broad clinical and Science discussions that impact patient care, resulting in rich customer insights shared. Permanent placement isn’t guaranteed, it’s earned, so you’ll have to demonstrate that you have what it takes to be a star on our team!

YOU NEED TO HAVE

• An Advanced Degree in Pharmacy, Medicine, Biological Sciences, Health Services Research or Public Health, (PharmD., M.D., PhD. Or D.Ph) is required
• 2-3 years of postgraduate related work experience
• Understanding the interconnectivity of health systems, overall delivery of patient care and experience working with healthcare professionals and other decision makers
• Outstanding business acumen; knows the industry, key competitors, and other marketplace factors/dynamics. Able to identify solutions with the overall goal of improved patient outcomes.
• Excellent communication and collaboration skills
• Strong conflict resolution
• Knows how to summarize and communicate complex information and business objectives in a concise and effective way during presentations and other interactions.
• Ability to work in an ambiguous environment undergoing transformation
• Demonstrates behaviors aligned with Otsuka corporate brand including Perseverance, Unconventional Thinking, and Humility.
• Understanding of industry legal, regulatory, and compliance landscape
• Strong computer skills; time-management, organizational and planning skills
• A demonstrated ability to establish and build relationships
• Ability to think strategically to identify, build, and deliver solutions
• An intrinsic sense of curiosity and problem solving which allows you to understand and anticipate situations, identify appropriate solutions, and adapt to evolving needs of customers
• Ability to readily adapt personal, interpersonal behavior, and leadership behavior based on situational need
• A deep sense of self-motivation and strong drive to succeed
• Humility, transparency and credibility in communication and action which align to the ReadyNow standards and expectations
• The ability to communicate effectively using technology and across a range of mediums including email, face-to-face, and virtually
• Valid Driver’s license and a good driving record under Otsuka policy
• Business travel, by air or car, varies by territory placement approximately 70-80% of time depending upon size of ecosystem.

YOU RECEIVE

• Field medical experience within one of the top global pharmaceutical companies
• Personal and professional development and growth opportunities
• Extensive product, pharmaceutical market, clinical, and industry knowledge
• Great benefits!

Sound like a good match? Apply now and we’ll be in touch with you to let you know the next steps.

Please note: This is a remote based, rotational medical science liason position with corporate headquarters located in Princeton, NJ.

Customer Engagement Model

Otsuka America Pharmaceutical, Inc. has launched a new customer engagement approach designed to better deliver on patient, caregiver, and HCP needs in an evolving healthcare environment. The new model is built around where patients get their care—locally, with the intent to better serve patients, caregivers, and healthcare providers, delivering a higher quality experience that ultimately is focused on improving patient care. The local “ecosystem approach” creates a unified focus among account management, medical, patient access and market access to engage local healthcare systems and identify opportunities to improve the patient experience. Through this matrix model, customers will now experience more coordinated and seamless care with digital-enabled support to bridge care gaps. In Otsuka’s evolved customer engagement model, a Health Science Associates (HSA) will engage HCPs through a variety of in-person, virtual and digital tools, offering expanded expertise regarding products and the approved conditions they treat. Otsuka’s Medical Science Liaison (MSL) will provide deep clinical expertise on-demand and will engage healthcare providers to offer personalized education on disease state, thought leadership and real-world evidence. A Patient Education Liaison (PEL) works to inform, educate, and enhance the experience of patients throughout their care continuum. The HSAs are led by Ecosystem Leads and grouped into regional areas. Ecosystem Leads are led by Regional Leads with significant autonomy to assess unique market priorities and customize decisions that reflect local customer needs. In the future, Otsuka will also be shifting to a team-based approach to drive customer engagement quality, accountability, and cohesion around patients and healthcare providers. Ultimately, it is all about putting customers at the center of everything they do.

Key Activities and Responsibilities

• As part of the ecosystem team contributes a clinical and Science perspective to the local execution plan that addresses ecosystem, and customer challenges, issues, and opportunities, to bring about improved patient care and outcomes. This extends to include coordination around execution of field activities.
• Build, cultivate, and leverage external relationships with key Science and medical customers and organizations within their ecosystem to ensure strong understanding of evolving healthcare trends, disease state, Otsuka products, systems, and services across the ecosystem landscape, including KIs, LPLs, Key Decision Makers (KDMs) and Patient Advocacy.
• Maintain a comprehensive understanding of the ecosystem to ensure alignment with Otsuka’s patient-centric strategy and priorities, including provision and delivery of optimal patient care.
• To be a credible source of evidence-based information that demonstrates the value of Otsuka and its products from the clinical, economic, and humanistic standpoint and works in partnership with providers, payers, and other key stakeholders to apply practical real-world solutions to improve patient outcomes.
• Build and cultivate important internal working relationships across the matrix team to ensure an enterprise approach when working with customers. Be accountable to regional Field Medical Affairs leadership to shape and execute on local medical strategies within planned timelines.
• Actively contribute to planning, content development, and dissemination of disease state information to customers in the field on a regular basis using the remote customer engagement platform.
• Disseminate disease state and healthcare landscape information to customers in the field on a regular basis utilizing remote customer engagement platform.
• Responsible for delivering the training and evaluation of promotional and disease state speakers.
• Serve as part of Otsuka’s internal speaker bureau in support of product educational needs across the ecosystem.
• Collect and submit medical insights that drive decision making and prioritization of evidence generation efforts and healthcare solutions, including sharing at the local ecosystem level.
• Support other areas of the organization including Safety & Pharmacovigilance for investigation of safety-related issues, Sales Training medical education on an ongoing basis including new hire and POAs, and the Field Medical Center of Excellence for mentoring and sharing of best practices

Competencies
Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business.
Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
Respectful Collaboration - Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals.
Empowered Development - Play an active role in professional development as a business imperative.

Minimum $114,183.00 - Maximum $163,350.00, plus incentive opportunity: The range shown represents a typical pay range or starting salary for candidates hired to perform the work. Other elements may be used to determine actual salary such as the candidate’s job experience, specific skills, and comparison to internal incumbents currently in role. This information is provided to applicants in accordance with states and local laws.

Company benefits: comprehensive medical, dental, vision and prescription drug coverage, company provided Basic Life, AD&D, Short-term and Long-term Disability insurance, tuition reimbursement, a 401(k) match, PTO allotment each calendar year, paid holidays, and paid leave programs as well as other company provided benefits.

Come discover more about Otsuka and our benefit offerings; https://www.otsuka-us.com/careers-join-otsuka.

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