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Technical Support

Remote:

Full Remote

Contract:

Full time

Experience:

Junior (1-2 years)

Work from:

Utah (USA), United States

Offer summary

Qualifications:

Minimum 1 year Customer Support experience, Strong computer skills and technology interest, Excellent written and verbal communication skills, Experience with browsers, spreadsheets, and email, Ability to work in fast-paced environments.

Key responsabilities:

Communicate with customers via inbound calls
Follow up with outbound calls and emails
Troubleshoot and resolve basic issues
Provide exceptional customer service experience
Collaborate with teams to ensure timely resolution

Weave SME https://www.getweave.com/

501 - 1000 Employees

See more Weave offers

Job description

Weave Support is the lifeblood of customer retention! Our support representatives go above and beyond to ensure that we attend to every detail of our customer’s needs in order to resolve issues in less time and with the utmost level of satisfaction. Not only does our support team tackle every call and message with a personalized approach, but they receive extensive amounts of training to become product experts and resolve concerns in a timely and efficient manner.

In this role, you will get to help our customers continually love Weave by being their superhero in answering the basics of how the Weave product works. We will train you on how to triage, direct, and manage customer requests for both product and technical support. You will partner with your peers and other teams to resolve customer problems in a timely, efficient manner while providing superior customer service.

Reports to: Technical Support Leadership
This position can be hybrid, in-office, or work-from-home (within the state of Utah)
Full-time positions only (40 working hours between 6am-6pm M-F)

What you will own

Communicate with customers via inbound phone calls
Provide follow up to customers via outbound calls and emails
Resolve issues with basic troubleshooting
Save the day for our customers by driving an amazing customer experience that makes our customers smile

What you will need to accomplish the job

Minimum of 1 year of Customer Support experience
Background and interest in technology: Must have solid computer skills, and the ability to adapt and learn technology quickly
Strong phone presence and excellent written and verbal communication skills as you will be communicating with customers through phone (primarily), and email channels
Ability to work in a fast-paced, busy Customer / Tech Support team
Experience working with browsers, spreadsheets, and text documents. Ability to troubleshoot and resolve basic customer issues
Must be hungry to learn, caring towards others, and creative in your problem solving

What will make us love you

Previous Phone Support experience
Knowledge of network infrastructure and connectivity a plus
Passionate about helping the customer. Must be positive, attentive and demonstrate the ability to do what's necessary to get the situation resolved

Weave is an equal opportunity employer that is committed to diversity and inclusion. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.

All official correspondence will occur through Weave branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process. If you have concerns, please reach out to recruiting@getweave.com and we’ll confirm if you’re engaging with one of our Weave teammates!