Offer summary
Qualifications:
Associate's or Bachelor's degree in computer science, IT or equivalent experience, 4-5 years in IT operations support, Advanced knowledge of user endpoint hardware and software, User management experience with AD and AAD, Experience supporting remote employees with VPN and MFA.
Key responsabilities:
- Troubleshoot service desk tickets for hardware and software issues
- Document all outcomes and manage support ticket queue
- Prepare equipment for new employee use and transition
- Provide thorough service desk support via phone and email
- Ensure compliance with information security policies