What success looks like in this role:
• Responsible for supporting the functionality and efficiency of one or more operating systems. • Deliver second level remote hardware and software/OS support services to clients to resolve product use and multi-product/platform problems and questions relating to enterprise systems, networks and application software, as well as desktop applications. • Perform remote installation of applications to users and servers. • Responsible for user administration, monitoring of servers, and monitoring antivirus updates. • Perform daily checks on servers, analyze logs. • Conduct incident investigation. Conduct advanced troubleshooting of incidents and provide technical solutions to a wide range of difficult problems. • Resolve well defined incidents using documented procedures. • Execute complex changes, prepare and execute changes per implementation plans. • Coordinate critical customer issues as well as new product and/or system implementations. • Relay alerts and situation status information to both client and Unisys management. • Provide referrals and/or dispatches to service providers to ensure that the client’s service level and technical requirements are met. • May prepare technical documentation and ensure that technical and customer documentation is clear, accurate and complete. • May develop and conduct user training, technical training and orientation. • May lead small teams on defined projects.
You will be successful in this role if you have:
• University degree or equivalent education and experience • Minimum of 6 years domain experience • Strong understanding of a large server environment (i.e. Windows, Unix, Linux, VMWare/ESXi) • Secret Security Clearance Required Recommended Certifications: VDI - CCA (Citrix), Windows - VMware (VCP) MCSE Cloud platform AWS Cloud Practitioner Associate
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This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.
