Offer summary
Qualifications:
RN with current nursing license, Associate degree in Nursing or equivalent experience, Minimum 2 years of client relations experience, Minimum 1 year phone-based customer service, Advanced knowledge of medical terminology.
Key responsabilities:
- Review medical records for strategy formulation
- Assess potential value of medical evidence strategy
- Respond to queries from Veterans and staff
- Ensure compliance with HIPAA guidelines
- Perform peer reviews and additional duties as assigned