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Call Center Sales Agent

Remote:

Full Remote

Contract:

Full time

Experience:

Entry-level / graduate

Work from:

West Virginia (USA), United States

Offer summary

Qualifications:

High School Diploma or GED, Previous Call Center Experience preferred.

Key responsabilities:

Provide friendly, quality customer service
Assist with trip planning and upselling
Develop knowledge of resort products
Collaborate with team and departments
Address and resolve guest complaints

Steamboat Resort Leisure, Travel & Turism Large https://www.steamboat.com/

1001 - 5000 Employees

See more Steamboat Resort offers

Job description

Flex Year Round

Work, Play, Get Paid, and Enjoy the Perks!

Work Location: 10 Snowshoe Drive, Snowshoe, WV 26209
Start Date: Hiring immediately
This is a Flex Position Flex position for 9-11 months per year; you can use your off months to travel or visit friends and family!
Schedule: May require working early mornings, weekends, and holidays

Employee Perks:

Free skiing and snowboarding privileges at Alterra resorts + Discounts on Ikon Passes!
401k plan available to any employee over the age of 18
Discounted Friends and Family Lift Ticket Vouchers
30% off Snowshoe food & beverage locations (excludes alcohol), 30% off soft goods like clothes, 15% off hard goods like skis at Snowshoe owned retail locations.
Pro Deals from some of the industry’s top brands such as North Face, Darn Tough, and many many more!

Why Work with Us?

Join our Contact Center as a Sales Agent and be the first point of contact for guests at Snowshoe Mountain Resort! We're seeking hospitality-driven individuals to help turn vacation dreams into reality. Enjoy a generous benefits package, potential work-from-home options, and commission on sales. If you’re professional, friendly, and dependable, we want you on our team!

Provide friendly, quality customer service.
Develop in-depth knowledge of products, including Lodging, Season Passes, daily tickets, Ski School, and Ikon Pass.
Become proficient in sales systems (training provided).
Assist with trip planning by building itineraries, educating guests, upselling activities, and answering resort questions.
Stay updated on resort and system knowledge.
Use professional selling techniques aligned with Quality Tracks standards.
Collaborate with team members and other departments.
Cover 8-hour phone shifts, with potential for longer hours during peak times.
Ensure exceptional follow-up for guest satisfaction.
Address and resolve guest complaints effectively.
Maintain strong customer service and safety awareness, following instructions accurately.
Adhere to grooming standards and demonstrate punctuality.
Work collaboratively as part of a team.

Education:

High School Diploma or GED

Preferred Experience:

Previous Call Center Experience

All Information above is subject to change at any time.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

Snowshoe is an equal opportunity employer.