Hybrid Mortgage Loan Follow-Up Specialist - Remote | WFH (Cleveland, OH)

Job Overview

Join our esteemed organization as a Mortgage Loan Follow-Up Specialist and leverage your customer service expertise in a hybrid work environment based in Cleveland, OH. This role offers you the unique opportunity to engage in a dynamic call center atmosphere while effectively managing mortgage loan applications.

Key Responsibilities

• Administer a pipeline of approximately 55-65 mortgage applications, ensuring thorough follow-up through to closing.
• Deliver outstanding customer service by addressing client inquiries and supporting them throughout their loan processes.
• Exhibit comprehensive knowledge of financial documentation to ensure effective communication with clients.
• Collaborate with colleagues in a high-energy environment, fostering a supportive and friendly culture.
• Efficiently prioritize tasks to meet deadlines while sustaining productivity.
  
  

Required Skills

• Exceptional verbal and written communication skills, emphasizing professional grammar and a positive attitude.
• Strong organizational capabilities and adept pipeline management skills.
• Proficiency in PC applications, with mortgage software experience being advantageous.
• Bilingual skills are a valuable asset.
  
  

Qualifications

• At least two years of recent experience in processing home equity or mortgage loan applications within a retail banking context.
• Proven ability to discern customer needs and confidently secure their business.
• Preference for candidates with prior experience guiding loan applications from origination to closing.
• A high school diploma or equivalent is required.
  
  

Career Growth Opportunities

We are committed to your professional development, offering pathways for career advancement within our organization that will enable you to enhance your skills and grow within the mortgage industry.

Company Culture And Values

Our culture emphasizes a supportive and customer-focused work environment, promoting teamwork and collaboration in a fast-paced setting. We believe in fostering a welcoming atmosphere where every team member contributes to an exceptional client experience.

Compensation And Benefits

• Competitive salary aligned with experience.
• Comprehensive benefits package designed to support your well-being.
• Opportunities for ongoing career advancement and development.
  
  

Diversity Commitment

As an equal-opportunity employer, we value diversity in our workforce and encourage all qualified applicants to apply, regardless of race, color, religion, sex, national origin, gender identification, sexual orientation, disability, protected veteran status, or any other classification protected by law.

Employment Type: Full-Time