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Remote Customer Success Director | WFH

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

Minnesota (USA), United States

Offer summary

Qualifications:

Bachelor's or Master's degree in Engineering or related field, Over 5 years of experience in manufacturing sector, More than 5 years leading customer-facing teams in technology or SaaS.

Key responsabilities:

Manage customer renewals and success rates
Guide clients on leveraging PLM solutions
Cultivate deeper relationships with customers
Lead and inspire a team of Customer Success Managers
Collaborate with teams for excellent customer experience

Get It Recruit - Transportation Human Resources, Staffing & Recruiting Startup https://www.get.it/

2 - 10 Employees

See more Get It Recruit - Transportation offers

Job description

Job Overview

Join our dynamic team as a Customer Success Director and lead a talented group of Customer Success Managers in a remote work environment. You will be instrumental in ensuring that our clients maximize the value of our cutting-edge product lifecycle management (PLM) solutions, enhancing their experience and driving their business success.

Key Responsibilities

Take comprehensive ownership of customer renewals within your designated region, ensuring a high rate of successful renewals.
Champion customer adoption by guiding clients on how to effectively leverage our PLM platform to achieve their strategic objectives.
Proactively identify and cultivate opportunities to deepen relationships with existing customers, fostering increased engagement with our solutions.
Lead and inspire a high-performing team of Customer Success Managers through development, coaching, and mentorship.
Collaborate with cross-functional teams to ensure the delivery of an exceptional customer experience across all touchpoints.

Required Skills

Exceptional communication and interpersonal abilities, with proven influence across various stakeholder levels.
Strong analytical mindset and a data-driven approach to problem-solving.
A demonstrated passion for customer success and an unwavering commitment to exceeding client expectations.

Qualifications

A Bachelor's or Master's degree in Engineering or a related discipline.
More than 5 years of experience within the manufacturing sector, coupled with a robust understanding of product development best practices.
Over 5 years of experience leading customer-facing teams, specifically in technology or SaaS organizations.

Career Growth Opportunities

In this pivotal role, you will have the opportunity to nurture your team’s professional growth and establish a solid foundation for advancement within our reputable organization.

Company Culture And Values

As a recognized leader in the product lifecycle management industry, our company is dedicated to fostering innovation and delivering exceptional value to our customers. We pride ourselves on our commitment to a positive work environment where every team member’s contributions are valued and celebrated.

Employment Type: Full-Time