Principal Consultant, SAP Sales & Service

Job Description

Principal Consultant, SAP Sales & Service

Company Overview

Argano is a leading global digital consultancy, renowned for bridging the gap between strategy and execution to achieve high-performance business operations transformation. Our mission is to empower our clients with improved agility, profitability, customer engagement, and growth through strategic consulting. Leveraging proprietary intellectual property, Argano offers a comprehensive review of business operations, highlighting strengths and identifying areas for enhancement. With a global team of industry experts, we lead in operational design and technology implementation across a vast array of applications, including SAP S/4HANA solutions, positioning our clients at the cutting edge of digital transformation.

Job Summary

The SAP CX Sales & Service Senior Consultant is responsible for delivering the required CRM functionality within an SAP Sales Cloud and SAP Service Cloud environment (aka Cloud for Customer, C4C) to meet the client's requirements. Professionals in this position should have deep CRM process and configuration expertise in SAP CX across all areas of the CRM portfolio including:

• Lead & Opportunity Management
• Territory Management
• Quote & Order Management
• Service Tickets
• Call Centre
• Integration to SAP ERP/ Commerce/Emarsys/CDP/CDC/CPQ/FSM/Qualtrics/BTP. Experience in SAP FSM, SAP CPQ, Emarsys, BTP is a plus.
  
  

Responsibilities

Customers:

Successful Project Assignments

• Consistently delivers assigned work within the estimated effort and according to the defined requirements. (+/- 30%)
• Escalates issues appropriately and in a timely manner to the relevant Project leads.
• Works well within the project team and contributes constructively to the solution as appropriate.
• Consistently delivers quality solutions within the context of the project. (low QA failure rate on stories)
  
  

Solutions & Markets

Knowledge Management

• Demonstrated application of experience and knowledge within the context of the project assignments (learn from mistakes, no repeat behavior)
• Demonstrated sharing of knowledge and skills within the project teams and wider team.
• Actively participates in team retros and standups.
• Self-motivated to learn and grow both personally and within the project context.
  
  

Education

MINIMUM AND/OR PREFERRED QUALIFICATIONS:

• Bachelor's degree in Computer Science, Information Technology/Systems, Software Engineering or a related field.
  
  

Experience

• 10+ years of experience in SAP CX implementations in Sales & Service transformations using SAP Sales and Service Cloud V1 / V2;
• 5+ years of experience in SAP Sales Cloud & Service Cloud functional and technical configuration & setup including CTI integration;
• 5+ years of experience in SAP CRM Sales & Service processes;
• Work independently or as part of a team and complete multiple task assignments;
• Identify client business issues through vendor/Deloitte client team and facilitate solution development documentation, development, and delivery;
• Demonstrate strong verbal and written communications skills
  
  

Desirable

• Experience in SAP Field Service Management (FSM)
• Experience in SAP CPQ2.0 (aka Callidus Cloud)
• Experience in SAP Subscription Order Management with SAP Sales and CPQ Cloud.
• Experience in SAP BTP
  
  

Certificates, Licenses, Registrations

• Solution Consultant Certification at least 2 of the following solutions
• SAP Sales Cloud
• SAP Service Cloud
• SAP Emarsys
  

Skill Requirements –

• Strong interpersonal & influencing skills with the ability to inspire confidence when dealing with colleagues and direct reports.
• Excellent communication skills (written and verbal) with the ability to relate well to all levels across the organization.
• Stakeholder engagement and management skills and ability to forge and manage relationships with clients, the Executive Team & CEO direct reports, practice and delivery management, Business Managers, and the consulting workforce.
• Heavy commercial focus and commercial awareness
• Proactive, flexible approach and attitude, remaining calm under pressure
• Demonstrated ability to deliver against multiple priorities and accountabilities, with excellent time management and organizational skills
• Ability to work in a team environment, supporting the overall CX SAP Tower objectives and operational requirements
• Tenacity to complete a task
• Team player with a willingness to learn from others as well as teach others
• Accept responsibility as well as criticism and feedback
• Expert written and verbal (English) communication skills, organizations skills and analytical capabilities
• Able to grasp and clearly communicate complex issues and high-level concepts
• Ability to influence people to engage with company objectives
• Has an ability take ownership for ‘end to end’ processes, and is committed to delivering quality.
• Be able to travel as needed in a post covid environment. Must be willing to travel as a consultant
  
  

About Us

Argano is the first of its kind: a digital consultancy totally immersed in high-performance operations. We steward enterprises through ever-evolving markets, empowering them with transformative strategies and technologies to exceed customer expectations, unlock commercial innovation, and drive optimal efficiency and growth.

Argano is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.