Customer Success Insights Associate Director - Remote

Job Overview

Are you passionate about fostering client relationships and utilizing data to drive substantial results? Join our dynamic team as an Associate Client Director in Customer Success Insights! You will engage with leading clients in the Consumer Packaged Goods (CPG) sector, offering strategic counsel and actionable insights that propel their success.

Key Responsibilities

• Lead and mentor a team of skilled data professionals.
• Collaborate with clients to establish objectives and maximize value.
• Serve as a trusted advisor, gaining in-depth understanding of client challenges and opportunities.
• Cultivate robust, enduring relationships founded on empathy and expertise.
• Employ industry insights and advanced data solutions to deliver impactful guidance.
• Promote thought leadership and demonstrate the value you contribute.
• Identify new partnership prospects and work in tandem with sales teams.
• Maintain effective communication and ensure timely delivery, consistently surpassing expectations.
  
  

Required Skills

• Exceptional leadership capabilities with a commitment to client success.
• Adaptability to thrive in a fast-paced and evolving environment.
• Strong storytelling skills to engage and influence diverse audiences.
• Proven experience in managing complex client relationships and addressing challenges.
• Positive demeanor and ability to maintain focus in high-pressure situations.
• Proficiency in Microsoft Office; familiarity with BI tools such as PowerBI and Tableau is advantageous.
  
  

Qualifications

• Bachelor’s or Master’s degree preferred.
• Minimum of 7 years of experience employing research techniques within the CPG industries.
• Robust analytical and insights acumen, with experience in revenue management, forecasting, and modeling.
  
  

Career Growth Opportunities

This role provides exceptional opportunities for career advancement. You will lead a talented team while having access to resources for continuous professional development, including LinkedIn Learning.

Company Culture And Values

We uphold a collaborative remote work environment that values diversity, equity, and inclusion. Our culture is centered on client success, making it a fulfilling workplace for professionals eager to make a significant impact.

Networking And Professional Opportunities

As part of our reputable company, you will engage with industry leaders and broaden your professional network. This position offers an avenue to collaborate with top-tier clients, enhancing your visibility in the CPG sector.

Compensation And Benefits

• Flexible work arrangements with occasional travel (1-2 times monthly to Bentonville, AR).
• Access to an Employee Assistance Program.
• Commitment to creating an inclusive workplace.
  
  

Ready to elevate your career and make a lasting impact? Apply today!

Employment Type: Full-Time