Quality Controls Program Director

About the Role:

Responsible for overseeing and driving the development, implementation, and management of programs within the lending organization.  This role ensures that products, services, and processes meet the highest standards of quality and comply with regulatory requirements and industry best practices.

What You Will Do:

• Review all proposed credit programs and new partner on-boarding plans to ensure the appropriate quality assurance and risk management checks and controls are in place prior to launch.
• Design, implement, and maintain programs to ensure consistent delivery of high-quality products and services.
• Ensure compliance with relevant regulatory requirements, industry standards, and internal policies. Stay updated on changes in regulations and incorporate necessary adjustments into programs.
• Identify areas for process improvement and lead initiatives to enhance efficiency, effectiveness, and quality. Utilize data-driven approaches and methodologies.
• Develop and monitor key performance indicators (KPIs) representing 4 critical dimensions – quality, financial, throughput and risk. Prepare and present reports on quality performance, trends, and issues to management.
• Identify potential risks related to quality and implement strategies to mitigate those risks. Manage quality-related issues and provide resolutions in a timely manner.
• Collaborate with other business units to ensure quality requirements are integrated into all aspects of operations.
• Identify training needs and develop training programs to enhance the quality competencies of employees at all levels.
• Other duties as assigned.

What You Will Need:

• Bachelor's degree or equivalent education and work experience. Master's degree preferred.
• Typically, 8+ years’ experience in a variety of roles in the financial services industry, with emphasis in Lending disciplines
• Strong understanding of industry compliance standards and guidelines
• Proficient communicator with executive and senior level management
• Quality Management
• Strategic Vision
• Analytical and Problem-Solving Abilities
• Regulatory Knowledge and Compliance
• Communication and Collaboration

The responsibilities listed above are not all inclusive and may be changed at any time.

Salary range: $99,501.91 – $183,764.31

The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future.
This role is also eligible for an annual performance-based incentive opportunity.  Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.

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