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Technical Account Manager - Portugal

extra holidays
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Mexico

Offer summary

Qualifications:

Technical troubleshooting skills, Experience in AdTech platforms, Strong customer service expertise, Proficiency in data analysis, Knowledge of HTML, CSS, and JavaScript.

Key responsabilities:

  • Troubleshoot issues across AdTech platforms
  • Facilitate integrations between AdTech solutions
  • Support digital ad campaign lifecycle
  • Utilize data analytics for performance insights
  • Create and update documentation and training materials
Enroute logo
Enroute Information Technology & Services SME https://www.enroutesystems.com/
51 - 200 Employees
About Enroute
We are a group of top-notch gurus that bring together years of experience, cutting edge technology skills and cost-effective frameworks into a single place, we fuse them and deliver a sexy and perfectly fitted solution for all of our partners. https://www.youtube.com/watch?v=wRPe_9ERO4E WHAT WE DO We guide our clients for preparation and execution of critical projects and sourcing plans to: Minimize risks Drive Innovation Ensure the highest ROI Create value HOW WE DO IT Based on our extensive experience and industry standards, we have developed a set of frameworks that allow us to achieve and deliver outstanding results by following our processes. WHAT WE OFFER QA & Testing We leverage framework and extensive cross-industry experience to put in place the best product quality strategy for your product development and maintenance needs. Software Development We provide you with the analysis that will guide software development and implement a strategy to meet your needs. We strive to understand your business so we can create solutions that impact your organization and user experience. Application Maintenance and Support At Enroute, we’ll seamlessly maintain and support your business-critical applications to meet business demands – all while providing security. 3D-Printing We will take you from the idea to the prototype. Our methodology enables brilliant minds to iterate on their innovations quickly, ensuring that they deliver value quickly. We are experts at digital modeling and 3D printing. Data Management We help companies harness the tools and processes necessary to keep their data viable using our frameworks. From Big Data to Master Data Management (MDM). Inventory Management We provide end-to-end solutions for your inventory and supply chain needs, assuring that once we’ve created visibility, we can standardize the procurement process and optimize material management.
See more Enroute offers

Job description

We are searching for a dedicated and technical-savvy customer support specialist to join our dynamic team. The ideal candidate will be responsible for maintaining a high level of customer satisfaction by providing prompt and knowledgeable assistance, resolving technical issues, and supporting customer inquiries in a timely manner.

This role requires a blend of technical expertise, especially within the context of AdTech, and strong customer service skills.

Requirements

Skills:

Technical troubleshooting
Customer service and support
Effective communication
Problem-solving and critical thinking
Detail-oriented and organizational abilities
Client engagement and relationship management
Campaign planning, management, and optimization
Data analysis and performance reporting
Documentation and knowledge base development
AdTech platforms (Ad Servers, DSPs, SSPs, Exchanges)
Chrome Developer Tools
JavaScript, HTML, CSS
Postman for API interactions
SQL for database querying
Charles Proxy for network traffic analysis
Familiarity with HTTP(S) protocols and web traffic debugging

*Responsibilities*

- Troubleshoot and resolve issues across AdTech platforms, including ad servers, DSPs, SSPs, ad exchanges, and DMPs.

- Facilitate smooth integrations between AdTech solutions and other systems.

- Support the complete lifecycle of digital ad campaigns from configuration to optimization.

- Utilize data analytics to diagnose campaign issues, enhance, and report performance insights.

- Craft and update essential documentation, guides, and training materials for various stakeholders.

- Ensure the streamlined operation of AdTech systems, guaranteeing accurate ad delivery and tracking.

- Act as a consultant to clients on AdTech best practices.

- Maintain transparent communication with all stakeholders, providing consistent updates and ensuring total resolution satisfaction.

Benefits

          • Holidays and Vacations
          • English Classes
          • Certifications
          • Educational agreements
          • Taquitos Rewards
          • Amazon Gift Card on Your Birthday

Equal employment

Enroute is committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

JavaScript (Programming Language)Data AnalysisCSS CodesHardware TroubleshootingDocumentation GenerationHTML5Customer EngagementHttp ProtocolsKnowledge BaseCharles ProxySQL (Programming Language)Performance ReportingCampaign Performance AnalysisAdWorksCampaign ManagementEffective Communication

Other Skills

  • Organizational Skills
  • Relationship Management
  • Customer Service
  • Problem Solving
  • Detail Oriented
  • Critical Thinking
Are you interested?

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