Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Job Description:
We are seeking a dynamic and experienced Service Group Leader to join our Platform Managed Services team. This leader will act as the main organizational point of contact, focusing on the strategic direction and capability development of the team. The role involves ensuring compliance with agreed-upon client objectives and SLAs.
Key Responsibilities:
Serve as the main organizational point of contact for the Service Group within the Platform Managed Services team.
Focus on the strategic direction and capability development of the team.
Ensure compliance with agreed-upon client objectives and SLAs.
Manage projects using agile methodologies (Scrum, Kanban).
Communicate effectively with clients and internal teams.
Handle multiple projects simultaneously with strong organizational skills.
Resolve conflicts and make strategic decisions.
Lead multidisciplinary technical teams.
You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.
Who You Are
Required Skills and Experience
5+ years of experience in technical leadership.
Demonstrated experience leading multidisciplinary technical teams.
Experience managing projects using agile methodologies (Scrum, Kanban).
Knowledge of data management technologies, including relational and non-relational databases, ETL tools, and Big Data platforms.
Preferred Skills and Experience:
Collaboration and communication skills, able to work well in a team and collaborate with developers, security analysts, and other IT professionals.
Knowledge of DevOps culture and experience working in an agile and collaborative team environment.
Analytical and problem-solving mindset.
Excellent communication skills and ability to work effectively with clients and internal teams.
Strong organizational skills and ability to handle multiple projects simultaneously.
Experience with conflict resolution and strategic decision making.
Azure training track preferred.
ITIL Foundations Certification a plus.
Being You
Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
