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Service Now(SNOW) Configuration Manager (Remote)

Remote:

Full Remote

Contract:

Full time

Experience:

Expert & Leadership (>10 years)

Work from:

Colombia

Offer summary

Qualifications:

10+ years of professional work experience, Experience managing IT related projects, Well versed in life cycle and project management methodologies, Experience tracking costs and performance, Bachelor’s Degree in related field or equivalent experience.

Key responsabilities:

Support discussions and propose solution designs for SNOW modules
Provide support and recommend changes for SNOW updates
Perform feasibility analysis on integration with other platforms
Develop SNOW documentation as required
Execute critical path activities to enhance SNOW solutions

Emerging Tech Scaleup https://emergingtech.co/

51 - 200 Employees

See more Emerging Tech offers

Job description

Description:

Provides SNOW expertise to support discussions and propose solution designs for the Requested Items, Incident Ticket, and Demand modules.

•  Provides support for SNOW updates, including review of existing RITM configurations and recommends changes to better align with new business processes.
•             Performs feasibility analysis on integration with Jazz and JIRA; and assesses proposed enhancements for integration with Remedy.
•             Develops SNOW documentation as it applies to EHRM as required
•             Executes on critical path activities in support of enhancing the SNOW solution, as guided by the PM and Technical Leads
•             With approved requirements, designs, modifies, and tests functions in SNOW to improve efficiency and effectiveness of the end user community

Minimum qualifications:
•             10+ years of professional work experience
•             Experience managing Information Technology related projects
•             Well versed in life cycle and project management methodologies
•             Experience in tracking costs, schedule and performance progress
•             Able to identify and mitigate risks.
•             Bachelor’s Degree in Engineering, Computer Science, Systems, Business or related scientific /technical discipline or an additional 8 years of relevant experience may be substituted for degree requirements

Preferred qualifications:
•             Experience in the VA
•             Experience implementing electronic health records