Solutions Architect Principal

Hi, I'm Aline Araujo, your Recruiter and guide to joining CSG! At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experience extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer

 We are looking for a Solution Architect Principal who will:

Drive Revenue:

• Collaborate with Sales, Product, and Delivery teams to identify opportunities for new features, enhancements, and complete solutions.
• Develop and execute a strategy to promote broad adoption of CSG’s solution portfolio across customer organizations.
• Assess customer organizational capabilities proactively, recommending the creation and extension of functionalities.
• Translate complex customer objectives and challenges into creative solutions using CSG’s offerings.
• Support the development of sales proposals and crucial documentation for the sales process.
• Guide the solution selection and decision-making processes, providing information that aids customers in making informed choices.
• Present recommended solutions to clients and influence their adoption. Gather feedback for functionality improvements.

Consult and Advise:

• Act as a trusted advisor bridging the gap between CSG and its customers to identify and qualify business solutions aligning with customer strategies.
• Lead teams in sales, relationship management, and customer care to determine and prioritize business needs for new features or modifications.
• Ensure global scalability and variability of business requirements.
• Consult on technical opportunities inherent within the existing product roadmap both internally and externally.
• Foster strong relationships with customers, particularly with technical team members, maintaining professional interactions.
• Oversee technical engagements with customers, ensuring project success and defining implementation architectures.
• Collaborate on authoring comprehensive solution architecture and requirement documents.
• Conduct design sessions for new solutions aimed at augmenting the product portfolio and increasing user adoption of CSG’s products.
• Ensure the technical feasibility of solutions as outlined in the Statement of Work and subsequent change requests.
• Serve as a subject matter expert, participating in system and product issue resolutions in escalated situations.
• Provide technical leadership for cross-functional teams throughout the design, build, test, and delivery phases.
• Offer feedback to product development teams regarding improvements, market trends, and product issues.
• Lead critical projects and guide less experienced team members to ensure high-quality outcomes.
• Independently resolve intricate projects, challenges, and issues encountered.
• Generate thought leadership around product assets and overall solutions, participating in industry or knowledge reference groups. Inform strategic planning and policy-making processes.
• Lead efforts to capture and disseminate best practice knowledge within the CSG solution architecture community.
• Stay updated on industry and product technology trends to handle diverse business solutions.

Is this opportunity right for you? We’re looking for candidates who:

• 10+ years’ experience in consulting to clients and internal company on ICT governance as well as complex enterprise architecture projects across all architecture domains utilizing industry frameworks, methodologies and EA tools.
• Proven experience with BSS (Business Support Systems) or OSS (Operations Support Systems), preferably in the telecommunications industry.
• Expertise in developing languages such as C/C++, C#, JAVA, Python, or Perl on UNIX, LINUX, or Windows is highly desired.
• In-depth understanding and experience with SOA, Oracle, and PL/SQL.
• Leadership experience in planning and estimating full SDLC activities, along with Lean and Agile methods.
• Strong written and verbal communication skills, capable of presenting clear and concise solutions and associated business impacts.
• Process-oriented, logical thinker with flexibility and adaptability to respond to changes.
• Accountable for planning over a 1-2 year time frame, implementing strategic objectives, and determining sub-functional workflows.
• Sustain relations with senior functional management, engaging frequently in skilled negotiations and influence.

 Our Guiding Principles

Impact

Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity

Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration

Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

CSGer Perks & Benefits (Feel free to adjust this by regional benefits!)

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental and Medical
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are.

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