Remote Healthcare Customer Service Representative | WFH

Job Title: Healthcare Customer Service Representative - Remote | WFH

Job Overview

We are seeking a dedicated Healthcare Customer Service Representative to join our dynamic team, serving a critical government client. In this remote role, you will play an integral part in delivering exceptional service experiences to our clients and their customers.

Key Responsibilities

• Provide outstanding support to customers, ensuring a positive service experience at every interaction.
• Demonstrate empathy and a strong customer-centric approach to effectively address inquiries.
• Utilize online resources and reference materials to provide accurate information confidently.
• Navigate technical systems, including desktop applications and call center-specific technologies, to assist customers.
• Maintain compliance with quality assurance standards and performance metrics.
• Educate customers about the healthcare program, addressing their questions with the latest information available.
• Handle sensitive information with discretion, adhering to established protocols.
• Ensure a reliable, high-speed internet connection for seamless remote work, with Ethernet cable connectivity required.
  
  

Required Skills

• Strong customer service orientation with the ability to demonstrate empathy.
• Proficient computer skills with the ability to navigate various technical systems effectively.
• Excellent communication skills for addressing customer inquiries.
• Attention to detail to uphold quality assurance standards.
  
  

Qualifications

• High school diploma or GED (required).
• Certification in a healthcare-related field (required).
• Previous experience in customer service (required).
• Reliable internet connection suitable for remote work.
• Ability to pass a language knowledge assessment.
  
  

Career Growth Opportunities

We are committed to your professional development and will provide opportunities for advancement within our organization. Joining our team means becoming part of a respected company that values talent and fosters an environment for growth.

Company Culture And Values

We pride ourselves on maintaining an inclusive and respectful workplace, ensuring that all employees are treated equally. Our dedication to diversity and equal employment opportunities promotes a supportive and collaborative environment for all.

Why Join Us?

This is not just a job; it is an opportunity to make a meaningful impact in the lives of customers while working remotely. As part of our team, you will have access to invaluable networking opportunities and the chance to contribute to an essential government service.

Employment Type: Full-Time