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Product Manager

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Netherlands, Palestine

Offer summary

Qualifications:

Experience in product management, Strong understanding of product lifecycle, Proficiency in market research methodologies, Ability to analyze product performance, Familiarity with cross-functional collaboration.

Key responsabilities:

  • Develop and execute product strategies
  • Coordinate all stages of product lifecycle
  • Conduct market research for new opportunities
  • Define product requirements and user stories
  • Work with sales and marketing on strategies
ANYWHERE365® logo
ANYWHERE365® SME https://anywhere365.io
201 - 500 Employees
About ANYWHERE365®
What if you could reduce a significant percentage of your unnecessary customer dialogues and gain 65% more productivity in your contact center? With Anywhere365 you can leverage your existing Microsoft investments to skyrocket your customer experience, streamline contact center operations and reduce your IT costs.Anywhere365 has become the leading Dialogue Management solution, native to Microsoft Teams. Our Dialogue Cloud is - the preferred Dialogue Management platform for 1800+ global enterprises, like Toyota, Philips and DHL- recognized by Gartner and - the world’s first Microsoft certified Contact Center for Microsoft Teams.Engage your customers effortlessly across any communications channels, from any device, location and any time. While AI voice bots and chat bots handle all routine requests, human agents work on more complex dialogues. The context of the dialogue always moves with the customer, ensuring first contact resolution of their issues.Agents work from a single pane of glass. Not having to switch between different point solutions, will result in a faster call handling, saving costly time and over-delivering to the customer’s expectation.Supervisors can measure agent performance, and benchmark them against peers. But just tracking agent performance won’t cut it. Anyone in your business can become the contact center. That’s why we report on customer dialogue KPIs from initial contact to final resolution across the entire enterprise. Run the Anywhere365 Dialogue Cloud on a private or public cloud or as-a-service. Anywhere365 is highly scalable, extremely flexible implementation and ready for future business requirements without significant additional overhead. Request your demo!
See more ANYWHERE365® offers

Job description

As a Product Manager at Anywhere365, you will play a vital role in driving the success of our product portfolio. You will be responsible for overseeing the entire product lifecycle, from conceptualization to launch and beyond. You will collaborate closely with cross-functional teams, including development, marketing, sales, and customer support, to ensure the delivery of high-quality products that meet customer needs and drive business growth. You gather, manage, and prioritize ideas for our products or features, considering both the user needs and the wider business goals. You define success metrics for the product, and build a roadmap to outline the product vision—together with a plan for how that vision will be. Ultimately, you can think of our product managers as the CEO of the product. You are the in-house product expert—the number one go-to person for anything and everything relating to the product.


Key Responsibilities:

  • Develop and execute product strategies and roadmaps, aligning them with the company's vision and market trend;
  • Coordinate all the moving parts of the product lifecycle, from ideation and development, right through to launch and beyond;
  • Conduct market research, gather customer insights, and identify new product opportunities and enhancements;
  • Define product requirements, create user stories, and collaborate with development teams to deliver high-quality products on time;
  • Work closely with the sales and marketing teams to create effective go-to-market strategies, including product positioning, messaging, and pricing. Have them working towards a common goal for the product
  • Monitor and analyze product performance, customer feedback, and market trends to identify areas for improvement and drive product innovation;
  • Collaborate with cross-functional teams to ensure smooth product launches, providing training and support as necessary;
  • Stay updated on industry trends, emerging technologies, and competitive landscape to drive product differentiation and maintain a competitive edge;
  • Understand both the end user’s needs and the overarching business goals.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Cross-Functional CollaborationProduct RoadmapsCustomer InsightsProduct StrategyPerformance AnalysisUser StoryMarket PositioningProduct ManagementMarket Research

Other Skills

  • Training And Development
  • Verbal Communication Skills
  • Collaboration
  • Analytical Thinking
Are you interested?

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