Director of Payment Operations

At Plum, we're on a mission to maximise wealth for all. We’re making saving money effortless and turning investing into something everyone can do.

Our journey began back in 2017, when we became one of the first to use artificial intelligence and automation to simplify personal finance. Fast forward to today, and we've already helped people save £3 billion across 10 European markets.

Named the UK's fastest-growing fintech in the Deloitte Technology Fast 50, our success is down to the passion and dedication of our diverse team. Based in our London, Athens and Nicosia offices, 190 talented people work together to empower people to do more with their money. And now, the team is growing!

Role Overview:

As the Director of Payment Operations, you will oversee and drive the operational efficiency and strategic direction of our payments, treasury, and reconciliation processes. You will play a critical role in ensuring our e-money and investment activities operate within regulatory frameworks and follow best practices.

Key Responsibilities:

• Treasury & Reconciliation: Oversee the treasury function, including the safeguarding and segregation of funds, ensuring compliance with regulations and best practices. Monitor reconciliation processes to ensure accuracy and timeliness.
• Regulatory Compliance: Ensure compliance with all relevant EMI and CASS (Client Assets Sourcebook) rules. Maintain an in-depth understanding of safeguarding requirements and segregation rules, ensuring the protection of client funds.
• Payment Rails & Infrastructure: Lead the development and optimisation of payment rails to support business growth. Help facilitate relationships with payment service providers, banks, and payment schemes, ensuring all payment operations align with legal and regulatory standards.
• Card Scheme Knowledge (Bonus): Lead and oversee card scheme operations, ensuring compliance with the rules and standards of major card networks (Visa, Mastercard, etc.), and optimize processes related to card payments.
• Team Leadership: Build, mentor, and lead a high-performing payments operations team. Foster a culture of continuous improvement and accountability within the team.
• Stakeholder Management: Act as the main point of contact for external payment partners, auditors, and regulators. Collaborate with internal stakeholders such as product, compliance, and legal to ensure alignment on payment operations strategies.

Ideally you'll have:

• Proven experience in managing payment operations, treasury, and reconciliation functions, preferably within an EMI, fintech, or banking environment.
• Deep knowledge of safeguarding and segregation rules.
• Strong understanding of payment rails and systems. Experience working with card schemes is a strong advantage.
• Familiarity with CASS rules and their application in a fintech context.
• Strong leadership and team management skills, with a track record of building and scaling operations teams.
• Exceptional problem-solving skills, with the ability to adapt and thrive in a fast-paced, evolving environment.
• Excellent communication and stakeholder management skills.
• Track record of establishing processes from the ground up.

Benefits

Plum Perks

• We're all in this together! Own part of the company through stock options 💷
• Private health Insurance.
• Annual training budget.
• Flexible approach to remote working, though we encourage at least 2-3 days a week in our beautiful office in central London for optimal collaboration.
• Team breakfast on Tuesdays and team lunch on Thursdays in the office, as well as a plentiful supply of fruit, snacks and coffee.
• Free Plum Premium subscription (normally £9.99 a month).
• 2 weeks paid sabbatical after four years of service.
• 25 days holiday a year, excluding bank holidays (33 in total).
• 45 days work from anywhere.
• Employee referral scheme up to £4000.
• 1 day paid leave for volunteering, supporting you giving back to society.
• Enhanced parental leave.
• Team trip to secret destinations once a year ✈️
• A vibe that’s 🦄🌈💯

If you think this sounds like a bit of you then don’t hesitate to get in touch!

Thanks,

Plum Τeam 💜

*Plum is an Equal Opportunity Employer. Plum does not discriminate on the basis of age, race, religion, sex, gender identity, sexual orientation, non-disqualifying physical or mental disability, national origin or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.