When you join us at Malvern Panalytical, you’ll be part of a smart, driven team that shares your passion for exploration and discovery. With customers playing important roles in today’s global discoveries, we continue to invest in R&D and give our people the resources and tools to create significant contributions to the world. Do you want to be part of a business that genuinely values entrepreneurialism, innovation and individual accountability? We focus on our customers and are proud of the difference our technology makes. We partner with some of the biggest manufacturing companies in the world and our technical innovations are used to enhance well-known brands across multiple industries.
Location/Division Specific Information and geographic scope
Within our Customer Support Team Benelux, we are looking for a motivated Field Service Engineer for supporting our X-ray instruments at customer locations that are using our unique XRF and XRD technologies.
The position is Home Office based in the Netherlands and you collaborate with the Customer Services Manager Benelux. The work area will be mainly North- and South Holland, Utrecht, and Flevoland, occasionally supporting customers located elsewhere in the Benelux region.
How will you make an impact:
You will join a dedicated Service Team that supports Customers that are using Malvern Panalytical instruments that are based on unique technologies like XRF and XRD. These Customers are producing the high-quality fundamental precious products of our world or are engaged in groundbreaking R&D projects, and heavily rely on our instrument performance.
You represent the Company in a positive professional manner in all dealing with our external - as internal Customers. You own your tasks and are committed to deliver the required end result and delight your Customer. Work is prioritized and completed in time with high quality, even under stressful situations.
Electronic knowledge and trouble shooting skills have been maintained to the latest standards, but you also feel comfortable with fine mechanical adjustments. Any improvements that you identify will be directly discussed with the equipment End Users.
What you will do:
Typical Service activities related to our X-ray instruments include:
- Installation and Commissioning including related customer introduction
- Instrument repairs
- Regular preventive maintenance services
- Provide remote technical support to our Customers
- Satisfied Customer becoming Loyal Customers
Your work directly impacts and contributes to the overall Service Targets and Customer Satisfaction.
How will you get there:
The following minimal skills are a must:
- Bachelor’s degree in engineering or MBO with ample experience
- Experience in Technical Service
- Excellent written and oral skills in Dutch and English, French is an advantage
- Outstanding troubleshooting skills, passionate about electromechanical, software and application issues
- You are a team player
- Willingness to occasionally travel outside own territory supporting customers elsewhere In the Benelux (approx. 10%)
What we offer:
Malvern Panalytical attaches great value to personal well-being and life balance of its employees. You will receive a highly competitive salary and will have outstanding development and career prospects in a globally growing company. You will follow an intensive in-house training program, where you will be trained on all current X-ray instruments.
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About Malvern Panalytical
At Malvern Panalytical we create superior, customer-focused solutions and services which deliver tangible economic impact through chemical, physical and structural analysis of materials.
When you make the invisible visible, the impossible is possible. With over 2800 employees, we serve the world, and we are part of Spectris plc, the world-leading precision measurements group. Malvern Panalytical. We’re big on small.
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About Malvern Panalytical
Malvern Panalytical is a global leader in the analytics of material and life sciences.
We unleash the power of small things to make big things happen for our customers.
Our vision is to make the world cleaner, healthier, and more productive.
We partner with our customers to make their solutions possible through the power of
precision measurements, our expertise, trusted data, and insights. Our people are
partners in discovery. We collaborate with our customers and with each other to
discover new possibilities and achieve breakthroughs. Our culture is a healthy, high-
performance culture shaped by our values: Own it, Aim High and Be True.
We’re committed to Net Zero in our own operations by 2030 and in our total value
chain by 2040. With over 2300 employees across the globe, we are part of Spectris
plc, the world-leading precision measurement group.
Malvern Panalytical. We’re BIG on small™
Malvern Panalytical, part of the Spectris Group, are committed to a diverse and inclusive
culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t
something you can do on your own, or with a single way of thinking; it takes a wide collection
of experiences, stories, knowledge, and expertise. We encourage applications from
underrepresented individuals and people with diverse backgrounds. We are an inclusive
organization and we prize diversity. Your unique perspective is important to us.
