Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

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Position Summary:

Platform Services & Solutions is a technical professional services organization responsible for developing and deploying athenahealth’s Platform capabilities across athenahealth’s customer base, from mature multi-specialty nationwide health systems to emerging startups. Our Platform Services and Solutions organization is focused on growing the healthcare ecosystem by enabling builders and innovators, through a premium service offering and differential advantage to organizations seeking to push the boundaries of traditional healthcare technology and achieve improved patient and provider experience.

The Senior Platform Services and Solutions Manager will be a dedicated strategic adviser to Platform customers, driving tangible and strategic value by enabling customers to execute their interoperability strategies and leverage the full athenahealth ecosystem efficiently and effectively. This client-facing role will be focused on strategic consultation and management, advising on, designing, consulting and delivering full spectrum interoperability and technical solutions to ensure our customers’ solution architecture and design allow them to meet business goals while leveraging the athenahealth ecosystem.

Essential Functions, Duties and Responsibilities:
Business Strategy and Technical Consulting 85%

Manage a book of business that contains athenahealth’s complex and strategic Platform customers, acting as the technical management consultant and strategic adviser
Maintain partnerships to leverage the athena matrix of knowledge, including working closely with Product to constantly evolve our capabilities to meet the needs of our customers and increase capabilities the market is demanding
Support Platform Services presence in market and support athenahealth’s sales process by engaging with prospective customers to help convey the value proposition of Platform Services and Solutions packages as well as provide technical discovery
Develop a long-term relationship as a strategic advisor for the customer across their business, leadership, and technical staff
Execute expert level program management including but not limited to: timeline management, risk mitigation and issue solution management, stakeholder and partner management, to ensure all deliverables are delivered with high quality on time
Engage in executive level communication, escalations, technical and strategic conversations
Scope interoperability needs, leverage knowledge of athena API and integration capabilities, and provide client facing technical documentation
Provide technical problem solving to ensure enduring customer success, including short term issues in partnering with integration support teams, and long-term needs through strategic product and solution road mapping. Lead whiteboarding sessions and guide strategic conversations, display depth and breadth of technical solutions
Act as a subject matter expert, coordinating members of our team and others while liaising with operations and product teams to ensure that the needs of our customers are being met
Drive efficiency and improvement within emerging products and Platform solutions
Perform as a subject matter expert as it relates to athenahealth product functionality, interoperability, workflows, and prevalent use cases necessitated by the market
Align client strategy and Platform program delivery with athenahealth roadmap

Cross-Functional Leadership 15%

Work closely with leadership to build a high performing organization
Mentor and train others, particularly new team members and share institutional knowledge and subject matter expertise
Lead cross-functional improvement initiatives in support of team/division/company yearly goals to improve athenahealth’s overall performance
Participate in culture activities and initiatives to promote a healthy team

Education & Experience Required:

Bachelor’s degree (or equivalent) required, advanced degree a plus
Minimum of 7 years relevant experience in professional services or management consulting
In depth experience with systems integration and data asset architecture and using technology as a strategic differentiation
Demonstrated ability to lead complex technology and/or healthcare engagements in a fast-paced, dynamic environment with competing priorities
Strong collaborator with successful track record of working in a heavily matrixed organizational structure  
Demonstrated ability to successfully lead conversations from the deeply technical to C-level strategy   
Ability to travel up to 25%, when necessary (not consistently)

Knowledge & Skills:   

Passion for improving healthcare, with empathy for the user of our products and services
Passion for understanding complex problems and driving high-quality systemic solutions.
Ability to align execution to vision
Experienced, confident communicator
Technical business impact skills: knowledge of activities, tasks, practices, and deliverables for assessing and documenting business opportunities. Ability to assess the benefits, risks and success factors of potential scenarios and applications
Understanding of healthcare environment and the demands of the business
Desire to manage ambiguity, investigate grey areas and improve clarity
Strong problem-solving skills
Ability to work independently as well as part of an extended, cross functional team

About athenahealth

Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. 

What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.

Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.

Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.

Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.

Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.  

What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at taoperations@athenahealth.com for assistance.

https://www.athenahealth.com/careers/equal-opportunity

Senior Platform Services & Solutions Manager

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