Customer Support US (1y contract | Remote)

iubenda is a legal-tech scale-up founded in 2011, now trusted by over 110K clients in the EU, the US, and 100+ more Countries. We are leaders in our industry and operate on a global scale developing and releasing innovative tech solutions.
Our mission is to provide our clients with everything their business needs - to be compliant with legal, local, and regional requirements; so that they can focus on their core product. Recently, we have undertaken a new thrilling adventure, joining forces with team.blue (a worldwide leader in digital enablement). If you're excited to work at a company in a scaling-up environment providing SaaS solutions to ~1M users - and equally important - to join a team of friendly people with a culture based on continuous learning, transparency, and collaboration. Then, you're looking at the right place!


Your mission

We're looking for an enthusiastic Customer Support Specialist to join our Team and be fully responsible for the US market, proposing solutions (via email and chat) to questions raised by our customers on payments, invoicing, account management, and our products, by researching and explaining our services.
You will be part of our Customer Care team and will be in charge of guiding and helping the users with any queries they might have and evaluating the updates to our products to recommend possible improvements.


Requirements

- At least 2 years of experience in Customer Care or in a similar position;
- Full professional proficiency in English;
- Remarkable enthusiasm and willingness to support a scale-up during its growth phase;
- Exceptional soft skills, team spirit and eager to learn.


Added values

- Previous experience in start-up, and scale-up working environments;
- Experience with HTML/CSS;
- Experience with CMSs (such as WordPress, Shopify, Wix);
- Experience with Google Tag Manager;
- Proficiency in Dutch, German or Italian.


Location

At iubenda we believe in full-remote. Accordingly, you will be completely free and entitled to work from wherever you prefer in the world. At the same time in case you prefer to work from an office, at your disposal you have our Italian (Milan and Bologna) and German (Berlin and Hamburg) offices, to allow you to follow a hybrid work model.


Benefits

REMOTE WORK - You can work 100% remotely or if you prefer, from one of our beautiful offices in Italy (Bologna and Milan), and Germany (Hamburg). We are used and fully structured to onboard people who prefer to work full-time remotely.
TRAVEL ALLOWANCE TO VISIT A COLLEAGUE - We'll provide you with a budget so that you can spend time with your teammates based on the other side of the world;
COMPANY RETREATS AND COWORKING GATHERINGS - Once a year, we get together in amazing destinations to work, bond, and enjoy team-building activities. We offer fully paid week-long gatherings to places like Venice, Sicily, and the Dolomites.
LEARNING BUDGET - We'll sponsor your professional growth by providing a budget for certifications, events, courses, and books;
ENGLISH CLASSES - We offer online English classes weekly, within working hours, and on several different levels. We know there's always room to improve;
WORK EQUIPMENT - We'll provide an equipment allowance so that you can perform at your best;
BRIGHT & COLLABORATIVE WORK ENVIRONMENT - You will be part of a multicultural team of talented and experienced colleagues. Along with that, you will find a team spirit, which you would rarely find elsewhere!

By applying, you hereby declare that you have read and understood our privacy policy (https://www.iubenda.com/privacy-policy/96274994).

Please send your CV in English.
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