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Operations Delivery Associate

extra holidays - fully flexible

Remote:

Full Remote

Contract:

Full time

Work from:

Spain

Offer summary

Qualifications:

Experience in operations or project management, Knowledge of data analytics and reporting, Fluent in written and verbal English.

Key responsabilities:

Ensure deliverables are completed on time
Engage with regional teams to promote operational excellence
Audit controls, SLAs, internal KPIs across countries
Redefine processes to optimize resources and efforts
Promote organized project management through effective communication

dLocal Management Consulting Large https://www.dlocal.com/

201 - 500 Employees

HQ: Montevideo

See more dLocal offers

Job description

Why you should join dLocal?

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.

By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health, and learning benefits, among others. Being a part of dLocal means working with 900+ teammates from 25+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.

The person who joins this role will be part of the Global Payins Operations Team responsible for ensuring deliverables are completed on time and in accordance with company standards. This person will interact with various interdisciplinary teams and will ensure the achievement of both group and personal objectives.

This person will engage with regional teams across multiple countries around the globe, promoting practices of operational excellence. Collect and give visibility on KPI-based performance.

What I'll be doing?

Review and follow up on the completeness of internal processes related to new/existing processors during the integration life cycle (sign-off)

Work closely with the rest of the company to promote organized project management, focusing on good communication within different areas

Fully understand dLocal’s business to be able to prioritize the pipeline of new partner integrations, considering all region’s needs

Accountability of the cross-country processes to make sure all the regions accomplish their deliverables on time (auditing controls, SLAs, internal KPIs, etc.)

Give and demand visibility of ETAs and manage stakeholders' expectations

Redefine and create new processes to optimize resources and effort

What are we looking for?

Someone open to constant change in an ambiguous, fast-paced environment, a self-starter, willing to work across time zones if needed

Knowledge of data analytics and reporting

Good presentation, reporting, and communication skills in a multicultural team.

Attention to detail

Curious profile, positive attitude, and problem-solving competencies.

Organizational skills, with the ability to manage multiple activities and projects at the same time.

Ability to work with tight deadlines.

Fluent in written and verbal English.

What happens after you apply?

Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!

Also, you can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal!