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Remote Customer Service Representative (Healthcare) - Bilingual & Non-Bilingual Positions

Remote:

Full Remote

Contract:

Full time

Experience:

Junior (1-2 years)

Work from:

Philippines

Offer summary

Qualifications:

High School Diploma or equivalent, Minimum of 1 year call center experience, 18 years of age or older, Ability to type 25 wpm, Reliable attendance during training.

Key responsabilities:

Manage incoming calls promptly and effectively
Conduct research to solve customer issues
Document all calls accurately
Communicate professionally with clear articulation
Achieve daily quality and customer satisfaction goals

DCX PH Inc. Scaleup https://www.delegatecx.com/careers

201 - 500 Employees

See more DCX PH Inc. offers

Job description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title:

Remote Customer Service Representative (Healthcare) - Bilingual & Non-Bilingual Positions

Job Description:

Join Sagility: Elevate Your Career in Healthcare Customer Service!

Sagility is a global leader in business process management, dedicated to optimizing the member and patient experience. With a blend of technology-powered services and decades of healthcare expertise, we drive positive outcomes for our clients.

Join Us and S.O.A.R

S - Spark Curiosity
O - One Team, One Direction
A - Action for Results
R - Right by Right Purpose

We are committed to shaping careers and have immediate openings for Remote Customer Service Representatives in our Call Center. As a crucial part of Sagility, you will provide the essential human touch that sets our service apart.

Benefits:

Competitive pay: $14.00/hr for non-bilingual, $15.00/hr for bilingual
Performance incentives
Paid training in a state-of-the-art video training environment
Comprehensive health plan available after 90 days
Employee wellness and engagement programs
Significant career growth opportunities: 90% of our leaders began as Customer Service Representatives

Responsibilities:

Promptly and effectively manage all incoming calls
Conduct research to provide effective solutions for customer issues
Document all calls accurately
Communicate professionally, empathetically, and diplomatically with clear voice quality and articulation
Strive to achieve daily team quality and customer satisfaction goals

What We Are Looking For:

Unwavering commitment to perfect effort
Punctuality and dedication
Ability to thrive in a fast-paced environment
Proficiency in navigating various computer applications
Drive to exceed caller expectations
Desire to build and enhance current skills
Positive attitude and teamwork orientation
Previous healthcare experience is a plus
Previous call center experience is required

Requirements:

18 years of age or older
High School Diploma or equivalent
Minimum of 1 year in a single job, preferably in a call center customer service environment
Reliable attendance with no missed time in the first 90 days
Ability to type 25 wpm
Strong oral and written communication skills
Comfort with desktop computer systems
Hardwired internet connection with speeds greater than 5MB upload and 10MB download
Secure, private work area at home
Flexible schedule availability (Monday-Saturday)

Sagility is an Equal Opportunity Employer/Vet/Disability.

Location:

United States of America