Offer summary
Qualifications:
Fluent in English, excellent communication skills, Experience in customer service, preferably eCommerce, Proficiency in Intercom and related software, Strong problem-solving and empathy abilities.Key responsabilities:
- Respond to inquiries promptly via Intercom.io
- Provide accurate information about digital courses
- Assist customers with onboarding and troubleshooting
- Process refund requests efficiently
- Monitor feedback and resolve recurring issues