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Dutch Speaking Customer Service and Sales Representative (Contact Center/BPO)

Remote:

Full Remote

Contract:

Full time

Work from:

South Africa

Offer summary

Qualifications:

Native level fluency in Dutch, Permanent residence in South Africa, Flexibility to work shifts, Stable fixed line internet connection, Willingness to purchase UPS solution.

Key responsabilities:

Assist airline passengers with their queries
Handle voice calls in Dutch and English
Work on airline reservations systems
Meet performance indicators and service levels
Engage daily with international customers

Black Pen Recruitment Human Resources, Staffing & Recruiting TPE https://blackpenrecruitment.com/

2 - 10 Employees

See more Black Pen Recruitment offers

Job description

Our client specialises in inbound multichannel customer support across multiple verticals from their quality, strategically located centres in Fiji, South Africa and Peru and via their work from home colleagues in Namibia. As an international, award-winning, multilingual contact centre, they know that our staff and the relationships they have with their clients are their greatest and most valuable assets. Because of this, they work tirelessly to embody their client's brands. They call this client experience: Our people, your brand.

Job Type: Full time/Permanent

Location: Kwazulu Natal, South Africa

Workplace: Fully Remote

Training: Training must be conducted in office for the first 15 weeks (Waterfront)

Working hours: 40 hours per week at 8-9 hours shifts per day - Rotational shifts Mondays – Sundays includes & public holidays as operationally required. Working hours will be sent 2 weeks in advance.

Requirements

Native level fluency in Dutch language: Verbal & Written
Located in South Africa
Permanent residence permit/ South African ID holders only
Flexibility to work shifts
Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted.
UPS Solution required during load shedding (Inverters available for purchase via our client or own solution accepted).
Fully paid product and systems training provided.
Training: 4 weeks (Fully Paid).
Probation period: 4 months

Responsibilities

Work for a prestigious airline brand on various work streams
Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in Dutch & English languages
Work on airline reservations systems & handling voice calls in English & Dutch may include some written correspondence.
Daily interactions with international passengers with queries and compliments
Required to meet specific key performance indicators and meet expected client service levels.
Demanding and time-sensitive call center environment