Are you looking for a position in a dynamic environment that allows you to enhance your skills and gain valuable experience in the outsourcing and consulting industry? We are a leading company with over 1,500 amazing employees across Poland (Warsaw, Gdańsk, Lublin, and remote work), and we're now looking for you to join our team!
🌟 Technical Quality Assurance Specialist - Polish Speaking 🌟
🌟 Location: Warsaw (remote work available after training!) 🌟
Why Apply for the Quality Assurance Specialist Position?
🔄 Work-life balance: Work hours from 8:00 AM to 5:00 PM, Monday to Friday, with weekends off!
💻 Comfortable working conditions: Remote work option available after training!
🚀 Career advancement: Regular training, mentoring, and promotion opportunities – 92% of our managers started as consultants!
🌟 Great atmosphere: Friendly team, corporate events, and team-building activities. Feel like part of our community.
Your Daily Responsibilities:
✅ Quality Monitoring: Review calls and interactions to ensure adherence to company protocols and quality standards.
✅ Performance Evaluation: Analyze and assess agents' performance using quality metrics.
✅ Providing Feedback: Deliver constructive feedback and coaching to agents to enhance their customer interactions.
✅ Reporting: Prepare reports on quality metrics and trends to identify improvement areas.
✅ Process Improvement: Collaborate with different teams to enhance service quality and operational efficiency.
✅ Compliance Assurance: Ensure adherence to company policies, regulations, and industry standards.
🌍 Language: Fluent in Polish and good knowledge of English (B2)
💼 Experience: Previous experience in a technical quality assurance role is a must.
🔍 Skills: Strong analytical abilities, attention to detail, and technical problem-solving skills.
🌞 Personality: Motivated, enthusiastic, and eager to contribute.
Additional Assets:
📝 Analytical Thinking: Strong problem-solving abilities.
💪 Independence: Capability to work with minimal supervision.
🔍 Detail-oriented: Keen eye for detail.
What We Offer:
💸 Performance Bonuses: Up to 5% of your salary based on KPI achievements.
💸 Benefit Package: (co-funding for glasses and vacations, employee referral programs, and vouchers for various occasions such as Christmas and Children's Day)
💊 Private Health Insurance with Medicover for employees.
🏆 Multisport Card and internal Everbetter program promoting a healthy lifestyle.
📈 Career Development: Opportunities for training and collaboration across international locations.
💙 Mental Health Support: Access to professional psychological assistance, stress management workshops, and educational materials. Take care of your mental well-being with our support!
Working Conditions:
📜 Type of Employment: Employment contract or student contract for those under 26.
🏢 Work in Our Modern Office: Located in Warsaw's Mokotów, with remote work options after training.
🕒 Work Hours: Full-time, 5 days a week from Monday to Friday.
⏰Shift Hours: 8-hour shifts from 8:00 AM to 5:00 PM.
⏰ Don't wait! We are looking forward to your application! ⏰
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