Danish-speaking Customer Support specialist (Travel industry) at Concentrix

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Job Description

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

This role also offers flexibility in terms of where you work: Either from the comfort of your own home, or from one of our offices!

This job is available primarily fulltime, but we also offer part-time employment! This is a flexible way to decide how you want to work with us, anywhere from 50 - 100% (note: the training period is fulltime only, part-time is possible after this stage)

About the role, as a Customer Support Specialist, you will be responsible for

• Bringing great customer service to the customers via phone and e-mail,
• Providing accurate information about new bookings, rebooking's and cancellation options for air and rail travel, hotel bookings and more
• Finding solutions for each individual customer to ensure their journey runs smoothly

To do great in this role, you must be fluent in Danish and have a good command of English. Other than that, we'd love for you to be flexible and dynamic addition to our team.

To make the most of your time here, we'll offer you this:

• A salary of 1900,- Euros/Gross
• Bonus up to 250,- Euros/Gross
• Flexible work schedule
• A job you can do from the comfort of your own home or from our office in city center - you choose!
• A good health insurance which includes gym and dentistry
• Paid mobile phone bill
• Supportive and fun coworkers (if we do say so ourselves)

Start date: 18th of November

Working hours: Work in 8,5 h shifts, Monday to Sunday, from 9 AM till 8 PM

Location: Work from home (in Latvia) or office (Raiņa bulvāris 11, Riga)

Our recruitment process consists of a short phone interview, an online test, finally an interview and a background check. If we turn out to be a match, we'll be happy to make an offer!

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