Demand Coordinator Intern

AlGooru is hunting for the next generation of TC talents!

We’re looking for a Demand Coordinator Intern to join our TC team

About the job

Who Are We

AlGooru is a Saudi-based learning platform that offers 1-on-1 private tutoring services in a variety of academic and recreational subjects. It is the first licensed private tutoring platform in Saudi Arabia, approved by the National e-Learning Center (NELC). AlGooru provides tailored educational support to students, and it's backed by several renowned investors including Constructor Capital, Techstars, Plug & Play, Raz Group, RZM Investment, and prestigious institutions like KAUST, Hub71, and MiSK.

A Fun Fact about AlGooru is that its name derives from “Guru,” a Sanskrit word meaning a mentor, guide, expert, or master.

The Role Highlights

Main Responsibilities:

1. Ensure smooth and efficient tutor matchmaking operations, including creating WhatsApp groups, managing trial sessions, and ensuring proper matches between students and tutors.
2. Assist in maintaining tutor coverage by analyzing gaps, handling add subject/switch session requests, and coordinating replacements when necessary.
3. Collaborate with Customer Success and support teams to address escalations, ensuring a seamless experience for both students and tutors.

A Day In Your Life:

• Responsible for monitoring the auto-tutor matchmaking system
• Responsible for handling requests that do not get matched automatically
• Ensure a seamless operational journey of creating a WhatsApp group to each deal/trial session and add student and tutor to the group
• Ensure Trial session is scheduled and executed before handing it back to sales
• Analyze tutor gaps based on client requests  
• Ensure coverage of external tutor requests when needed
• Assist Customer Success in handling replacements
• Responsible for Add subject / Switch Session requests
• Responsible for Trial Session Replacements
• Escalate any tutor/student issues to support and follow up on their progress

Requirements

You’re the Demand Coordinator we’re looking for if you have:

• Great organizational & time management skills
• Superb communication and persuasive skills
• Great social skills, extrovert
• Familiarity with CRMs and internal databases
• Hustle mentality
• Ability to multitask and perform under tight deadlines
• The drive to succeed

• Must be a Saudi national

• Must be eligible for Tamheer Program Registration

Tamheer program is an on-the-job training program for Saudi graduates. Tamheer aims at training Saudi graduate holders at international organizations and outstanding companies in order for them to gain experience and skills to prepare them for full-time employment. Program duration is 6 months long period of training. We are looking for graduates that have not been employed during the last six months.

⌛ Our application process

• Screening & Intro Call (10-15 mins)
• Technical interview (30-60 minutes)
• Team meeting (30-60 minutes)
• Offer extended to successful applicants

Benefits

🎁 Role benefits

• Work from anywhere
• Unlimited paid sick days
• No clocking in/out
• Fast promotions (like really fast)
• Enjoy monthly Pizza Fridays
• Learn anything online and expense it on us
• Travel for company events and get reimbursed

🎲 How to gain extra Gooru points

• Demonstrate your entrepreneurial, hustling, and energetic spirit
• Prove your ability to take full ownership of your role without the need to be micromanaged
• Conduct proper research about AlGooru prior to your interviews with us, we love people who already know about us.
• Be extra organized… like extra…