Customer Success Partner at Team Global Express

What you’ll do as a Customer Success Partner:

As one of our trusted Customer Success Partner’s, you will be responsible for partnering with a small number of our most strategic customers, helping them to achieve their desired service outcomes. You’ll develop a deep understanding of your customers, their industry & how best TGE can continue to provide them top-class services.

You’ll identify and implement improvement strategies, utilising data-driven, problem-solving approaches. You’ll monitor, report & present service performances, whilst continually addressing any ongoing service failures, investigating root causes, and putting in place corrective actions.

What are we looking for in a Customer Success Partner? What’s important?

• At least 12 months experience preferably working with complex customer solutions
• Positive, customer-centric mindset and strong interpersonal skills
• Adept at structured problem-solving, reporting, data analysis (advanced MS Excel), developing & effectively communicating insights
• Ability to influence and manage stakeholders
• Excellent planning, organising, and time management abilities
• You have a ‘curious’ mindset, and genuinely passionate about continuous improvement
• Australian car drivers license is required

Extra points for the following (but not essential):

• Prior experience within logistics/supply chain type sectors
• BI tools (e.g., PowerBI) & familiarity with Salesforce Sales Cloud
• Familiarity with Continuous Improvement methods & tools
• Degree qualified

Internal applicants are very much encouraged to apply early!

Think of reasons to apply, as opposed to reasons not to!

For additional information please contact kevin.doran@teamglobalexp.com

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.