Regional General Manager

Position Summary:

The Regional General Manager (“RGM”) role entails leading a team of Fleet Managers (FMs) and Field Technicians in a defined Market Area. 

The RGM will lead a cross functional team that will be tailored to deliver exceptional results in the defined market area.  The RGM will be responsible achieving KPI targets, and winning business from potential customers while delivering an exceptional client experience.  The ideal candidate will be both a leader and a team builder, capable of getting the best results out of employees while creating a shared vision for success. 

Compensation: Competitive Salary Pay - Paid weekly, every Friday! Salary range $105k-120k. 

What’s in it for you? Full-Benefits within 30 days! Benefits include medical, dental, vision, prescription drug coverage, paid vacation, holidays, and sick time, 401K, flexible spending accounts, life insurance, disability insurance, ASE certification program, employee recognition program, employee discounts, employee assistance program, and growth opportunities! 

• Primary focus points for the Regional General Manager include:
  • Focus first on Safety, health, environmental compliance, and quality of work. Ensure all HazReps, Compliance Audits are complete in the Market Area.  Minimize spills and quality of work events.
  • Achieving Time to Repair and throughput targets for both vended and onsite mobile maintenance services.
  • Ensure processes are defined and followed within your team. Set goals and hold people accountable.
  • Managing team to minimize turnover and build a strong segment-culture. Grow and improve performance of team members to build a strong bench.
  • Accountable for regional Billability (technician utilization) targets, including meeting minimal billable hours requirements to satisfy P&L targets.
  • Capacity planning, including making recommendations about when to hire billable field and corporate roles to support operations profitably.
  • Responsible for the management of customer 3^rd party spend and ensuring teams are efficiently meeting customer and vendor needs, while billing proficiently, and growing profitably

• Repair Order (RO) Management – Ensure incoming ROs are received, scheduled, completed, and closed according to client and business needs.
• Executive Presence – the SOM will be an escalation point for the Market Area for disputes and customer service issues. Disputes must be handled with a root cause analysis that includes owners and ECDs for resolution, delivered to customer.  Strong verbal and written communication skills will be a requirement.
• Cross Functional Leadership & Teamwork – quickly establish solid relationships with business unit leadership and other senior executives. The ideal candidate builds bridges among all Amerit teams and works seamlessly with HR, Finance, Procurement, and all functions inside and outside of assigned segment.

• Builder of culture in a team-oriented environment. Strong desire to put team members in a position to be successful and guide them to positive business outcomes

• Strong communicator with the ability to artfully influence, persuade and drive action.
• A collaborative management style and a strong customer service orientation
• Drive team performance, consistently producing superior results, and cultivating a culture of ownership.
• Demonstrated ability to set expectations, hold team members accountable, and use performance management methods when necessary.

• Customer-Focused
  • Balance needs of Amerit and customer for optimal service delivery outcome
  • Ability to receive feedback including surveys, KPI results, and/executive guidance and implement program changes quickly to improve results.

• Takes Initiative and sees around corners.

• Ability to thrive in a dynamic and constantly changing business model.
• Client-focused individual with experience running a business while identifying and managing improvement initiatives.

• Data Driven

• Ability to use data to drive KPIs and identify areas of improvement needed.
• Able to make recommendations based off data to leadership.

• Responsive, creative, resilient, resourceful

• The ideal leader creates an environment that minimizes the need for constant travel, by building a sustainable organization in each key region. Travel may still be required up to 25%, but should decline over time.