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Customer Support Specialist

Remote:

Hybrid

Contract:

Full time

Experience:

Entry-level / graduate

Work from:

Budapest (HU)

Offer summary

Qualifications:

Fluent in Hungarian and English, Positive and hard-working attitude, Attention to detail, Willing to work daytime and evening shifts, Availability on some weekends.

Key responsabilities:

Assist passenger transport customers
Follow best practices and use common sense
Handle issues in Hungarian and English
Work on improving processes and customer experience

Bolt Fintech: Finance + Technology Unicorn https://bolt.eu/

1001 - 5000 Employees

HQ: Tallinn

See more Bolt offers

Job description

Your missions

<gh-intro>
<text>

We are looking for a Customer Support Specialist to help us with our operations in Hungary.

Please note that this position is procured by a third party representing a local partner. Bolt Group companies are not involved in the recruitment process.

</text>
</gh-intro>

<gh-about-us>
<title>About us</title>

<text>

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

</text>

</gh-about-us>

<gh-role-detail>

<title>About the role</title>

<text>

As a Customer Support Specialist, you will work in a young and energetic team. You'll have the environment and opportunities to help us improve our processes and make them even more efficient in addition to creating the best customer experience.

</text>
</gh-role-detail>

<gh-responsibilities>

<title>Main tasks and responsibilities:</title>

<point>Working across our passenger transport customers</point>text
<point>Relying on Bolt’s best practices as well as your common sense</point>
<point>Working on issues in Hungarian and English</point>
<point>Working on other projects aimed at improving our processes and customer experience</point>

</bulletpoints>
</gh-responsibilities>

<gh-requirements>

<title>About you:</title>

<point>You are fluent in Hungarian and English, both written and spoken</point>
<point>You have a positive and hard-working attitude</point>
<point>You pay attention to details</point>
<point>You are willing to work daytime and evening shifts</point>
<point>You are willing to work (some) weekends</point>

</bulletpoints>
<text>

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!
</text>
</gh-requirements>

<gh-perks>

<point>Play a direct role in shaping the future of mobility.</point>
<point>Work in fast-moving autonomous teams with some of the smartest people in the world.</point>
<point>Accelerate your professional growth with unique career opportunities. </point>
<point>Enjoy various team events to get to know your colleagues.</point>

</bulletpoints>
<text>*Some perks may differ depending on your location and role.</text>
</gh-perks>

#LI-Hybrid